About Viber

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.

The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. 

Viber lets businesses integra...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

1,542 Reviews of Viber

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(753)

753

4 stars

(534)

534

3 stars

(219)

219

2 stars

(30)

30

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1542 results

September 2019

Ivan from WGAMES

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Games

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

Great communication for a personal use

Very nice and convenient app. Use it a lot for international calls.

Pros

Quick​ and easy way of creating group chats and sharing media content. High-quality​ free audio and video calls.

Cons

Has a lot of issues with migrating from one device to another and with changing the ​phone number​.

Reasons for Switching to Viber

To connect with people who does not use Whatsapp

October 2019

chamika from University of Moratuwa

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2019

Pros and Cons of Viber

I have used Viber for about more than 1 years. The interface and the stickers kept me using the app. But the app is somewhat slower than other chatting apps. So I switched to another social media.

Pros

Viber is a very popular social media that provides many facilities. We can share many digital things via Viber such as images, video audio, location and other digital documents. There are attractive stickers and emojis. When we are sending images, we can add captions to it, and we can edit the photo. The call quality is clearer compare to normal voice calls. When we receive a message, we can reply to it even not opening the app. (There is a full screen notification when we receive a message. As we can we groups, we can use them for various stuffs, such as education, entertainment etc. There is a user-friendly UI. personally, I love purple color.

Cons

As the app proves so many features, It becomes little bit complex and slower. It consumes a huge amount of data compared to the service supplied. It does not have any option for call blocking. No internet, No connection.

Reasons for Switching to Viber

User friendliness and speed of other software drives me to switch from Viber

February 2021

Diem from Today's HR

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2021

Easy to use but video call is not great

It is free and easy to use. There are a lot of fun emojis

Pros

The application is very simple, easy to use, and free. I can make a phone call internatinally as long as I have internet. It is suitable for my parents as they are old and do not like a complicated app.

Cons

The video call is very poor compare to Facetime. It makes the voice lower and very hard to hear. The video is not clear.

Reasons for Switching to Viber

Skype has an option of calling without internet but I have to pay money. The video call is higher quality

October 2019

Ayesh from Morasprit

Verified Reviewer

Company Size: 51-200 employees

Industry: Photography

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2019

Viber for Photographers.

Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.

Pros

Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.

Cons

Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos

December 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2020

Viber review

It is good, it is easy to use and provides fast and reliable audio\video\messaging service for anyone.

Pros

It provides easy, fast and free way for people all around the world to get in touch, either via messages or call ( audio\video ). Also it is nice to have all sorts of stickers, via which people can spice their chats a bit, therefore making the overall experience even better.

Cons

Sometimes audio quality is really bad during the call, especially when people are calling from different local internet providers ( while internet quality is actually really good at the same time ). Also when people are switching from one phone number to another, sometimes old setup stays with the previous number, which gets sold after some time, so when next users gets accidentally that number, he also gets a lot of messages from some people who he\she personally doesn't know ( and they tend to act like stalkers, because they don't believe that "new" person is using that number now ). Of course, with these kind of issues, users are never getting a help from their mobile operators and they are being sent to Viber Support instead and the whole process takes ages sometimes, when user is trying to make lets say it like that, a new viber account with "old" number. Lastly, sometimes it becomes in general unusable, which is the result of new update which is a "must be" thing to be performed if user wants to use viber without any issues, so getting a message that there is a new update should be implemented. Also same goes for PC version of viber, which sometimes is generally very laggy and has bugs for the update feature ( because I tend sometimes to get 2-3 messages for update during the same week, but startup of the application stays the same - very slow ).

Reasons for Switching to Viber

Because Viber was way better for me in every aspect, when compared to WhatsApp.