About Viber

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. Viber lets businesses integrate with third-party...

Viber Pricing

The application is available for free of cost.

Free trial: 

Not Available

Free version: 

Available

Viber managing member privileges
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Viber Reviews

Overall Rating

4.39

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 3,569 reviews

Karan Preet

Company size: 10,001+ employees

Time used: Free Trial

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Amazing communication application

User Profile

Ina

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

VIber is the oldest chat app that I used ever :)

My overall experience with Viber is so good and definitely Viber fulfilled my all expectations

Pros

I am enjoying using Viber every day it is most amazing app ever.It connects me with friends and family all over the world.

Cons

maybe they could add more free stickers and things like that :P

User Profile

Gabriel

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2022

Instant messaging

Although I find satisfaction in using Viber, I think we should look at its development in terms of flexibility.

Pros

Viber is very easy to use. Moreover, it is necessary to keep in touch with different teams in the field and make communication smooth. It's a great collaboration tool.

Cons

Security is not optimal. It is easy to recover data, to impersonate someone. You have to resort to very few features.

User Profile

Mario Humberto

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2022

Otima solução de midia para empresas e clientes feedbacks, grupos de trabalho e funil de vendas

muito boa, facil de usar, sempre que viajo ativo a ferramenta no celular e falo con minha familia e possivel colocar no computador o notebook e usar o aplicativo so preciso o wi-fi do hotel por que o sim da operadora movel sempre esta sem serviço. e podemos continuar conectados sem preocuparnos pela rede movel, otima solução.

Pros

Facil de usar, ja utilizo desde o lançamento em 2010 e as posteriores versôes e bem legal podemos editar as mensagens enviadas fazer chamadas e ligaçoes de video, criar grupos de brainstorming em projetos de software, excelente para funil de vendas com clientes podemos personalizar o walper para cada conversa e enviar e receber arquivos etc.

Cons

os bugs que aconte nas ligações, encerra a video chamada ao receber alguma ligação, ele otimo para outras finaldades podendo ser usado na empresa ou na familia com criptografia de ponta a ponta.

Reasons for choosing Viber

uso desde 2010 sempre foi util em viajes, so preciso do wi-fi do hotel assim continuo conectado e posso falar, com amigos e clientes que usam o mesmo serviço viber e podemos criar grupos de estudo o trabalho em circulos orientados a vendas e feedback.

User Profile

Marlyn

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

5

April 2022

the better alternative to whatsapp

Viber allows us to create my own communities and channels, this is a good tool as you can send a message about a topic to large audiences, as an administrator of a community I can decide who among the members can post a message, I can also delete a message that I do not wish for the conversation to always stay on its way and it also allows you to eliminate members who take off the subject of any conversation that Viber has an option to create notes where it gives me the opportunity to define a reminder so that you are always aware of your tasks.

Pros

What I like about Viber is that I can backup all my chats with Google Drive, this way it gives me the security of not losing my messages and being able to reinstall Viber on any device and my messages will be there. I can also download Viber for my computer, it allows me to share or not my status if I am connected or not with other users, as well as the seen status, it gives me the option to show my profile picture only to the users that I have added in this app I can also share my birthday date and my contacts will be notified on my birthday, plus viber suggest me people i might know. Also, as part of my security Viber has an option to control who can add me to groups.

Cons

I don't see any downside or anything I don't like about this app. maybe it needs more advertising to have more adoption for new users.

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