About Website Toolbox

Website Toolbox is a community management platform that helps businesses create discussion forums to resolve prospects' queries, receive feedback and facilitate collaboration among customers. Professionals can create customizable forums by adding colors, brand logos or headers and sort discussion threads into categories according to requirements. 

Website Toolbox allows organizations to accept one-time/recurring fees from subscribers, display advertisements and manage received donations. Members can like or dislike posts on their timeline, chat with subscribers and assign reputation scores to customers, improving clients' experience with the brand. Other features include automated notifications, data import, newsletter management, @mentions, calendar, me...


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Supported Operating System(s):

Web browser (OS agnostic)

104 Reviews of Website Toolbox

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(66)

66

4 stars

(28)

28

3 stars

(8)

8

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 104 results

August 2020

Nickolas from GoNaked Magazine

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Easy, Attractive, and Terrific Customer Service

Just brilliant. The embeddable forum looks like a natural extension of my site. Customers love being able to keep in touch with each other.

Pros

I have a group of dedicated users who love forums. I searched for an attractive forum that could be embedded directly into my existing site. Even before the free trial was over, I knew that I would be purchasing from Website Toolbox. The options to make attractive forums really appealed to me, and setting up the forum was a snap. One of my users requested a feature (to embed Spotify playlists). I passed that along to the Dev team. I was told it might take 2-3 months, but they would work on it. Surprisingly, they got the feature built that same day! I was stunned!

Cons

My moderators can't seem to delete posts.

Response from Website Toolbox

Replied August 2020

Thanks for the wonderful comments! A moderator can delete a post by following these instructions: https://www.websitetoolbox.com/support/how-do-i-delete-a-postreply-49 Please make sure the moderator has the "Delete posts" permission for that category. Feel free to contact the support team if you need any assistance with setting that up correctly!

March 2020

Linda from Inclusive Leadership Co-operative

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Fantastic online support for a forum that is so Clear and Simple to Set Up and Use

The main benefit is in building an interactive online learning community. Another benefit is that sometimes the discussions can easily be edited into collaboratively written articles.

Pros

This Discussion Forum can easily be organized according to 3 levels (and more if you want to get more complex). This makes it so easy for us to organize discussions that follow our course curriculum. The website toolbox staff provide fantastic online support.

Cons

Although it is possible to create different user groups and run two or more separate discussion forums with the same account - this is cumbersome and stressful. So we have arranged at custom alternative with Website Toolbox.

Reasons for Choosing Website Toolbox

The main reason is that Disqus is a public forum that cannot be made confidential (participants are encouraged to share their discussions on social media). We also researched a number of other discussion forum software tools and found them to be incomprehensible and so not useful.

Reasons for Switching to Website Toolbox

We still use (and love) the Thinkific Online course platform. It is just that their 2 discussion forum options did not work well at all. One of their options (Disqus) is a public forum that cannot be made confidential (participants are encouraged to share their discussions on social media). The other option was cumbersome and very difficult and frustrating for participants in our course to use.

August 2019

Paige from Industrial Hemp USA

Company Size: 1 employee

Industry: Biotechnology

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

August 2019

Farmers Agricultural Forum

It does serve as a resource for new farmers however it’s hard to keep people engaged because the posts do not automatically feed into other social media. First year I did not have a lot of traffic, this year I’ve had a lot more and the negative feedback I’ve gotten from users is embarrassing. I feel trapped because I can understand their frustrations but I can’t do anything about it.

Pros

It was easy enough to setup. I’m not familiar with other products.

Cons

Templates are outdated looking, fonts are outdated. Nearly impossible to filter into other social media sites, which is the main thing all of my users are looking for. It’s extremely difficult to organize topics, people post everywhere. People complain it’s hard to follow conversations. I also do not like not being able to customize the url.

Reasons for Choosing Website Toolbox

It seemed like a better option at the time, I had little experience with forum building.

Response from Website Toolbox

Replied August 2019

Hi Paige! Thanks for your feedback. I'm glad you found Website Toolbox easy to set up! We usually add new themes every few months. Just 2 days ago we added a new theme called Minimal. Each theme allows you to choose from over 34 of the most popular fonts provided by Google. You can easily preview and choose a font in the theme customizer. I see that your forum already has Facebook integration enabled. Please contact us (reply to this email) to let us us know how you'd like posts to filter into other social media sites. It is possible to have the post posted on Facebook when it is posted on the forum. You can create as many categories as you'd like so that people post in those categories. I'd recommend assigning a trusted moderator with limited permissions so that they can move topics into the correct category when it is in the wrong category. Users can receive email notifications of topics they're following or have posted in. I'll be glad to hear more about how we can improve.

July 2019

Tanya from Jacquard Products

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Very strong forum utility with outstanding customer support

We use Website Toolbox as our company's user forum - we contacted them in the midst of a site re-design, requesting assistance with porting *years* of past historical forum posts and user accounts from a crumbling platform crippled by spam users, not expecting that they not only could do this, but facilitated it and lost no data. Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues. Any questions I've had have been answered promptly and thoroughly, any issues have been rectified. Our website is well over 500 pages, with full e-comm and locator functionality - of the four main components I deal with in managing the project, Website Toolbox's user forum is the least costly, least time consuming, highest performing component, hands down.

Pros

Features, ease of use, simplicity of admin console, cost, customer support , ability to customize

Cons

Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.

Reasons for Switching to Website Toolbox

Our old site was using an open source older version of Vanilla, and it was crumbling under massive spam user attacks. We were completely re-developing the project and our user forum is a very valuable component, with years of product support information. We chose Website Toolbox due to a solid product and ridiculously good customer support from initial contact through ongoing support.

Response from Website Toolbox

Replied July 2019

Wow! Thanks for those extremely kind words Tanya! It's reviews like yours that make all of the hard work worth it! :)

August 2020

Laura from Timberview Association

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

HOA Forum

This is probably way more than we need for 72 homeowners, but I think it really speaks to the ability to scale this product to your needs.

Pros

We had to have a forum for our HOA. After I built a squarespace website, I added the forum using Website Toolbox. I can't be happier with how well it works for our community. I love the features and the ability to quickly add and delete users.

Cons

There was a bit of a learning curve. But, there's always someone to quickly help.

Reasons for Choosing Website Toolbox

This one had great reviews for playing well with squarespace.

Reasons for Switching to Website Toolbox

Listserv is terrible and it lead to people in our community just using it to harass one another and spread gossip. Website Toolbox is a million times better and much more appropriate. I can quickly delete anything that doesn't need to be posted and stop the spread of misinformation immediately.