Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Very easy to use and has sleek-looking design features. "
"I liked how easy it was to build a site given the limited experience I had in this space. The customer support is exceptional and very responsive. Their team is always open to suggestions."
"Very quick to set up and intuitive. End user feedback is very positive. Look and feel is very fresh, modern and stylish."
Cons
"The costs for additional development is not cheap. But if more Zapnito customers are interested in the same features, they will develop it for free."
"Sometimes the structure can be constrictive and you don't have complete control over development, although that's general feedback for working with an external developer."
"I wished I had known about it 2 years ago before investing a lot of money, time and stress in building a bespoke website to do what this does seamlessly"
Zapnito Reviews
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November 2017

Ben from Nature Research (Publishing)
Company Size: 501-1,000 employees
Industry: Publishing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Great for showcasing content from expert communities
We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.
Pros
The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.
Cons
There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.
March 2021
Marc from simply communicate
Company Size: 2-10 employees
Industry: Publishing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
March 2021
Better than Mighty Networks
Totally professional outfit. Since we switched to them our community has grown x3 in monetary value.
Pros
We did the big switch from Mighty Networks to Zapnito over a year ago and have never regretted it. The site is totally designed for community and knowledge management. Very quick to spin up and to customise to our needs. The onboarding team were very attentive to our needs and the senior guys still stay involved when we need them.
Cons
It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available.
Reasons for Choosing Zapnito
More comprehensive features set. Professional and helpful staff.
Reasons for Switching to Zapnito
More professional, customisable. Altogether a more serious enterprise grade platform.
June 2019
Ellen from Psychologies magazine
Company Size: 2-10 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
June 2019
Really helpful staff but could be more user friendly
Good. We use this for blogging, videos and directories. It meets our needs.
Pros
The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well.
Cons
We use this software for clients to blog and post. Unless they are tech savvy, most are confused and need lots of support from me to get going. In the CMS, things are often not in a logical place. It's fine once you know, but it makes it less user friendly and easy to navigate.
April 2021
Andreas from MPL, Univ. of Vienna
Company Size: 201-500 employees
Industry: Research
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2021
professional network by ZAPNITO
established a network for communication, posts, viewpoints, etc.
Pros
Setting up a network was a new experience, ZAPNITO provided the corresponding software very efficiently: channels, rooms, postings, etc. are well designed and set up, customer wishes are heard and fulfilled.
Cons
I'm not missing any feature, maybe the member directory is not very user friendly, but this is not important.
July 2019

Steve from Procurement Leaders
Company Size: 51-200 employees
Industry: Publishing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Unique approach combined with great customer support
Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.
Pros
I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs.
Cons
It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.
March 2018
Martin from Inspiring STEM Consulting Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Really excellent, trusted and close working with Zapnito team to customise my Network.
Pros
Modern image driven design. Ease of use for the administrator. Ultimately, straight out-of-the-box platform for rapid deployment. But what makes Zapnito unique is the high level of community management expertise and insights within the team.
Cons
There is not much to dislike. It might begin to require more CMS and LMS functionality as users sophistication for their specific community management grows. Also, scheduled content uploads would be a big feature and I understand this is in advanced development.
November 2017

Judith from Merlin
Company Size: 201-500 employees
Industry: Consumer Electronics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Easy to use, lots of useful features, new features added regularly, fantastic customer support
A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.
Pros
It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it. I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly.
Cons
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.
June 2019
Gary from IT Pack/EFM, Inc.
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2019
New IT Community Launch
Zapnito has been great to work with. The owner has been involved all the way. It is not often one of the owners stays involved. That is something I really like, because it streamlines decisions quickly.
Pros
The out of box product has most of the functionality we needed, so not a lot of custom work to be done.
Cons
I am mostly a user so I have not been involved in all the integration. There are some upgrade functionality we will need that I do not believe is currently available.
Reasons for Choosing Zapnito
Have the most out of box functionality we were looking for at a reasonable price. With a start up company you always have to evalutate costs also.
March 2018

Ian from Centaur Media Plc
Company Size: 501-1,000 employees
Industry: Publishing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2018
Great team and a really great product.
Probably the best way to rapidly create bespoke community experiences for your audience. It's a great resource to add to your toolkit.
Pros
Very fast to set up new networks, the team are always hands on to help the setup process run smoothly. The product has a great UI that the audience/customer finds really intuitive.
March 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Zapnito has enabled us to build engaged communities around our key products. Difficult before.
Pros
Very quick to set up and intuitive. End user feedback is very positive. Look and feel is very fresh, modern and stylish.
Cons
Some of the features take a bit of getting used to when setting up, and, from an administrator point of view can be challenging.
June 2019
Sean from McGraw-Hill
Company Size: 1,001-5,000 employees
Industry: Publishing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2019
Great platform for those new to posting content
I've had a really positive experience with Zapinito. Our customers like the site and we've been able to provide better support because of it.
Pros
I liked how easy it was to build a site given the limited experience I had in this space. The customer support is exceptional and very responsive. Their team is always open to suggestions.
Cons
There isn't anything that stands out. Perhaps being able to better customize the layout of the tiles and organize them.
November 2017
Sunil from Future Science Group
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Zapnito has a great team and together with us, deliver a best in class community platform solution.
Pros
The development of the platform and collaborative working environment between us, the client and Zapnito allows for us to build bespoke solutions to meet our expectations and improve user experience.
Cons
The limitations of being a closed source platform means some elements are difficult to change without having the team at Zapnito involved. This can be a hindrance if projects are time sensitive.
November 2017
Warren from Springer Nature
Industry: Publishing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
A great-looking product that is also great!
The ability to market publications from an academic journal to a non-traditional journal audience.
Pros
I'm a big fan of the clean interface and ease of use for the end-user. Technical support/customer service has been very quick and helpful when needed.
Cons
Adding, removing and grouping users has proven to be a bit complicated for me. In my opinion that would benefit from some refinement from an Admin perspective.
September 2017
David from Accelerating Experience
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Intuitive, flexible and user friendly
It enables me to reach a good audience through Life Labs It wasn't around 10 years ago and that I still need to Use LinkedIn and other media to reach a wide audience. That said, of all the channels I use, Zapnito is the most bespoke and user friendly with a great team to provide support and advice when needed.
Pros
That it enables me to share content with my audience, and potential new clients in a 'noise free' adaptive virtual environment. Its a bit like going to a high end members only discussion group, rather than a conference which is open to all.
June 2019
Georgi from Future Science Group
Company Size: 51-200 employees
Industry: Media Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Easy to use platform
It has been great being to keep up with Zapnito's development and progress with regular catch ups and feel like, as clients, we are integral to continual development.
Pros
Very easy to use and has sleek-looking design features.
Cons
I am eagerly awaiting post scheduling capabilities!
June 2018
Russell from GoSquared
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Zapnito is a great resource for us to share content and engage an audience close to our brand
The ability to produce focused content to an audience that makes regular use of our product.
Pros
The design of Zapnito's platform is really intuitive. It's really easy to update our hub with content and there have been some great features like video panels that have even allowed us to share quality video content.
Cons
There isn't a lot to complain about with the Zapnito platform. Everything is continual improving and it's always nice to see new features added!
November 2017
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Very open and responsive in terms of feature development and feedback.
Easy platform to share our content. Saves internal site development time. Helpful Zapnito team.
Pros
Very intuitive to use as a user and site manager. Great customer support - quick to respond and open about the process.
Cons
Sometimes the structure can be constrictive and you don't have complete control over development, although that's general feedback for working with an external developer.
November 2017
Toby from OECD - OCDE
Company Size: 1,001-5,000 employees
Industry: International Affairs
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Very quick set up. We launched within six weeks of starting to work with Zapnito.
It has enabled us to offer a digital space where we may be able to build an engaged community 365/24/7, going beyond our annual two-day event.
Pros
Works out of the box. It is a CRM and a CMS and an analytics engine all rolled into one. It is easy to use.
Cons
We're going to have to do some integration with other systems we have (but that's true for most) but there's not much to dislike.
January 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Thought Leadership Made SO Easy
Thought leadership marketing, community build and engagement, lead generation, marketing services revenue creation.
Pros
This is so easy and cost effective to use. If you have experts whose thought leadership you are trying to promote, this is the solution for which you have been looking. It doesn't require any heavy lifting at all. You can be up and marketing in a couple days. It perfectly blends CMS and collaboration functionality to create a branded platform for showcasing your thought leadership and engaging your community. Perfect.
Cons
I wished I had known about it 2 years ago before investing a lot of money, time and stress in building a bespoke website to do what this does seamlessly
March 2021
Adam from WildTeam
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
WildHub
Overall, our experiance with Zapnito has been fantastic. The team are quick to respond and help us out with anything we ask for, and the platform is amazing.
Pros
Structure of channela and rooms, 121 messaging
Cons
Sometimes difficult to invite people to rooms/as experts
Reasons for Choosing Zapnito
Provided a controllable, yet flexible space that concentrates member experiance on relevent content without all the advertising and other span that make up the normal social media site content.
June 2018
Jack from Walt Disney Company
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
Great value for money, when I had an issue they had amazing customer support!
Pros
General user experience, modern UI, great integrated features and it does everything I need it to do in one package.
Cons
Sorry but I find it very difficult to say anything I don't like about this software. If I was going to improve one thing it would the analytics tool UX.
June 2018
Darren from Island23 Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Everything is well laid out and makes the user experience logical and easy.
Pros
The ability to access expert input, alongside a smart UI and engaging interactive journey is compelling.
Cons
It will be interesting to see how the product scales as the user base expands. I'm also keen to see what the roadmap is for the future.
September 2017
Robert from Blue Provident
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Intuitive, full-featured, quick to set-up
User engagement and organic community growth, with the ability to create revenue streams from these.
Pros
Overall, it is the ability to creating a space where users can focus on topics without noise. All content is on one place - not competing with space and having to deal with unwelcome distractions like other platforms. It is very easy to set-up a fully customised community. Content creation and sharing is very quick. The support team has been very responsive to either add to the roadmap or integrate third-party services.
June 2019
Youri from Millennial Lift
Company Size: 1 employee
Industry: E-Learning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
June 2019
Overall very happy
Pros
The many possibilities it has to offer to personalise the community exactly to your needs. Also, we are very happy for the great customer support we get. The Zapnito team is involved to our success, which stimulates the development of our platform.
Cons
The costs for additional development is not cheap. But if more Zapnito customers are interested in the same features, they will develop it for free.
June 2019
Brooke from IT Pack
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Great password protected site!
Awesome company! Great service and really nice to work with.
Pros
I like that the software is easy to use, once you learn the basic features. It also has a streamlined look that compliments the brand well.
Cons
I would like to have a little more control over the the content: being able to schedule things out in advance, have more ability to create a specific style/look for a post, etc.
June 2018
Sinead from GoSquared
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Zapnito is the best way to connect with our target audience!
Engages our ideal audience, build brand trust and recognition and ultimately generates business for us.
Pros
It's easy to use and to onboard our teams and it has had a huge impact on our business. The Zapnito team are awesome, they're so helpful and provide great expertise.
Cons
There's nothing I can think of right now, it's honestly great and the team make it so easy to implement.
March 2021
JD from Circle of the Panda
Company Size: 2-10 employees
Industry: E-Learning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2021
Circle of the Panda and Zapnito
We have had a great experience with Zapnito. The young lady that helps us out, [SENSITIVE CONTENT HIDDEN], is fantastic!
Pros
It is easy to use and creates a very engaging experience for our team.
Cons
We had to customize a few options, but fortunately, one of our team members knew how to make it happen.
Reasons for Choosing Zapnito
We found the platform to be the most enagaging.
January 2018
Sarah from Springer Nature
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Great customer service and easy to use product
Pros
One of the huge positives about working with Zapnito is the ease of set-up and the great customer service you receive whilst working on your new products. The product itself is very easy to use with great feedback from both users and those building the product.
Cons
Nothing has been a problem for us whilst working with Zapnito. There is a great set of people to work with and nothing is too much of a challenge for them to solve.
June 2019
Ciara from Procurement Leaders
Company Size: 51-200 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Review
Pros
Looks great, easy to use, great support from account manager.
Cons
Some functionality is still being built, but they are always happy to hear feedback and add new things into their roadmap
January 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2018
Great team to work with in setting up and a decent, standard platform to use!
Quick way to get a community website together. Better than a hosted CMS. The team really care about this kind of product and want you to succeed.
Pros
Quick to set up Industry standard and recognisable to users Multiple trusted brands using the software
Cons
Not as many white-label options as we would have liked Box layout for articles can seem dated - would be good to see some different ways of showing content
June 2018
Sam from The Engaged Culture Co
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
What a great platform
Helping develop great communities
Pros
I love the way its easy to build an engaging community. An easy to use platform that gets our message right where it needs to be.
Cons
Nothing to report! This is a great platform. It would be great to see more users to engage with great content.