AdvancedMD EHR vs DrChrono
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.3 / 5
3.7 / 5
Customer Support
3.4 / 5
3.7 / 5
Functionality
3.6 / 5
3.9 / 5
Last Review Written
August 28, 2024
September 21, 2024
Pros/Cons
Pros
- The training and implementation of Advanced MD to our practice was seamless due to the excellent care of our trainer.
- The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks.
- Our clients appreciate this, as do we. Whenever we have issues, we do have the ability to suggest improvements to the system - which helps.
Cons
- The training and implementation took 4 months and was very frustrating. Their reports are wrong when you analyze them in detail.
- Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.
- I don't like that when you do a reversal on a unapplied payment and you make a mistake it is completely lost and you are unable to fix it.
Pros
- Easy navigation, excellent customer service. The team is always finding ways to make keep customers happy while providing excellent customer service.
- An Absolutely beautiful looking EMR and amazing with apple products. Love the patient check in feature.
- I like usability of this vendor and the customer service that is provided along with it. I think they are a good company to go with and plus the people you deal with are nice and friendly.
Cons
- Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
- There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
- Many times we are unable change a patient status from "checked in" to "in room. Nobody realizes the program glitched and the patient complains they were in the room forever.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
158 Recommendations
309 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
