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AdvancedMD EHR vs Bonterra Penelope
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.5 / 5
3.7 / 5
Value for Money
3.3 / 5
4 / 5
Customer Support
3.4 / 5
4.1 / 5
Functionality
3.6 / 5
3.9 / 5
Last Review Written
February 24, 2025
November 6, 2023
Pros/Cons
Pros
- The training and implementation of Advanced MD to our practice was seamless due to the excellent care of our trainer.
- The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks.
- Our clients appreciate this, as do we. Whenever we have issues, we do have the ability to suggest improvements to the system - which helps.
Cons
- The training and implementation took 4 months and was very frustrating. Their reports are wrong when you analyze them in detail.
- Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.
- I don't like that when you do a reversal on a unapplied payment and you make a mistake it is completely lost and you are unable to fix it.
Pros
- Customer support is wonderful. It's easy to navigate with great instructions right there.
- We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.
- Overall, there are a million types of software for mental health out there. And Penelope is a solid, experienced, reliable, excellent customer-service option that keeps getting better.
Cons
- This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
- Lack of modern functionality, lack of communicating to customers, broken promises with timing.
- When adding a photo under profile, the photo can't be seen 100% after it's downloaded. So for our restricted users, it's hard to view a client’s photo because only the forehead if visible.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
181 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
