# Esper vs Freshservice - 2026 Comparison - Software Advice > Esper vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/103409-Esper/vs/436317-freshservice --- [Home](https://www.softwareadvice.com/) / [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) / Esper vs Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Esper vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Esper vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/103409-Esper/) [Esper](https://www.softwareadvice.com/product/103409-Esper/) 4.5 [(48)](https://www.softwareadvice.com/product/103409-Esper/reviews/) Starting Price $2.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Esper Based on 48 reviews - Top use case: Mobile Device Management (56%) 90% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 733 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/product/103409-Esper/) Esper 4.5 [(48)](https://www.softwareadvice.com/product/103409-Esper/reviews/) [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 48 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.3 Functionality 4.4 4.5 Based on 733 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 781 reviews from IT Asset Management * * * Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Configuration Management 5.0 Multi-Channel Communication N/A Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Collaboration Tools 3.4 Configuration Management N/A Multi-Channel Communication 4.2 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ CrowdStrikeNot enough reviews ](https://www.softwareadvice.com/product/135499-CrowdStrike-Falcon/)[ OktaNot enough reviews ](https://www.softwareadvice.com/risk-management/okta-profile/)[ Google PayNot enough reviews ](https://www.softwareadvice.com/retail/google-pay-profile/) [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) ## Reviews * * * JS Jeremy S.Clinical Trial Coordinator Research, 11-50 employees "Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices." Sep 28, 2023 RM Ryan M.ManagerSports, 201-500 employees "Dashboard usage is a bit cumbersome at times" May 5, 2023 JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 SK Sahvanna K.Product DesignerUtilities, 51-200 employees "Some of the functionality such as in-built widget for our customers is hard to use for our customers which provides a poorer experience." May 21, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [ManageEngine Mobile Device Manager Plus vs Esper](https://www.softwareadvice.com/compare/103409-Esper/vs/360405-manageengine-mobile-device-manager-plus/)[VantageMDM vs Esper](https://www.softwareadvice.com/compare/103409-Esper/vs/420927-vantagemdm/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)