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NCR Voyix POS vs Stripe
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.6 / 5
4.5 / 5
Value for Money
3.4 / 5
4.4 / 5
Customer Support
3.5 / 5
4.3 / 5
Functionality
3.6 / 5
4.5 / 5
Last Review Written
September 24, 2024
November 18, 2024
Pros/Cons
Pros
- Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them.
- We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.
- Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly.
Cons
- Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.
- The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions.
- Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with.
Pros
- They have very good customer service, reliable, and easy to use interface makes it more powerful.
- On top of all that, the fact that the system is nearly seamless -- and MORE secure -- for the end user inputting their credit card information, is a huge win.
- It is easy to pull any report (all transactions, summary or detail, numerous reconciliation reports). Their customer service is great too, easy to reach and is very responsive.
Cons
- Hello there, we are really frustrated and sad about Stripe cancelation fees and Stripe dispute method. We won't be working with them anymore.
- The thing that i hate the least about this is that you cannot get a live person on the phone and you have to deal with issues via their portal, cant manage disputes very well.
- They don't fight at all for the business. If it is disputed, you'll end up losing money on the transaction.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
