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Dynamics 365 vs Heap

Dynamics 365 vs Heap

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Overall Rating
4.4 (5790)
4.5 (40)
Ease-of-Use
4.1 / 5
4.2 / 5
Value for Money
4.1 / 5
4.5 / 5
Customer Support
4.2 / 5
4.3 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
February 12, 2025
November 23, 2023
Pros/Cons
  • Pros

  • I have been impressed by the power of its analysis and reporting tools. Thanks to them, I have been able to make more informed and strategic decisions to drive the growth of my business.
  • The reports are clean and i love the multiple project document management through Dynamics 365 and the contacts management is good and analytics are very easy to create.
  • Dynamics 365 is the perfect combination of a world class ERP and CRM. The customer and lead management is outstanding with countless options to simplify daily tasks for users.
  • Cons

  • I always have the error message "an error' occurred, contact admin. I have not succestfully use this app on my phone.
  • It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products.
  • It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category.
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  • Pros

  • I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.
  • I love Heap's collaboration tools, which allow me to involve team members in data path and chart preparation to get the best results. Reports, dashboards, and data mining are easy too.
  • I really like the idea of having the chance of gathering metrics about the usage of your platform, tracking users interactions and more useful data, and providing complete metric graphics.
  • Cons

  • Unless you have a background as a developer, using this software can be really confusing.
  • It need basic html tagging knowledge. Sometimes it's confusing for business users.
  • Even though heap has put in place warnings when events stop triggering, it is still hard to maintain if you don't bring your developers on board to avoid making structural or class changes.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos