Valant EHR Suite vs Rethink
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.3 / 5
Value for Money
3.9 / 5
4.3 / 5
Customer Support
4 / 5
4.3 / 5
Functionality
3.9 / 5
4.1 / 5
Last Review Written
September 3, 2024
September 5, 2024
Pros/Cons
Pros
- This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything.
- Efficiency is a big deal for me and Valant helps me improve efficiency every day. I'm very appreciative of the quality of Valant support.
- There is a teaching period to help you learn the platform. I love scheduler, my notes, the integrates screeners, billing and creation of EDI, there are so many aspects to explore.
Cons
- Problem is it rejects nearly every claim, which causes backups. My providers complain about how complicated notes were, I have lost sever providers because of it.
- It has been incredibly frustrating and difficult. We have not opened our doors yet and are being sent invoices for service that were not even using.
- Poor customer service, promises to update - eg the FireFox platform was current when Reagan was still president - unfulfilled, and the general visual formatting and intuitive use is underwhelming.
Pros
- Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success.
- Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better.
- This means we have not only consistent, but quality communication with a team dedicated to improvement.
Cons
- It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers.
- None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier.
- The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
11 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
