--- title: "Groove vs Freshdesk - 2026 Comparison - Software Advice" description: "Groove vs Freshdesk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/compare/110166-Groove/vs/110247-freshdesk/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Groove vs Freshdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 14, 2026 # Groove vs. Freshdesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 14, 2026 # Groove vs. Freshdesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/110166-Groove/) [Groove](https://www.softwareadvice.com/product/110166-Groove/) 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Starting Price $29.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Groove Based on 87 reviews - Top use cases: Customer Service (18%), IT Ticketing Systems (8%) and Knowledge Management (8%) 80% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3488)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3488 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (11%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/product/110166-Groove/) Groove 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3488)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 87 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.7 Functionality 4.2 4.5 Based on 3,488 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 3,575 reviews from Customer Service * * * Activity Dashboard N/A Self Service Portal N/A Service Level Agreement (SLA) Management N/A Activity Dashboard 4.9 Self Service Portal 4.3 Service Level Agreement (SLA) Management 4.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ GitHubNot enough reviews ](https://www.softwareadvice.com/project-management/github-profile/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/)[ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/) [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/) ## Reviews * * * LK Lauren K.Financial AnalystElectrical/Electronic Manufacturing, 201-500 employees "It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively!" Feb 13, 2024 EC Emanuela C.Campaign ManagerConsumer Services, 11-50 employees "I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised." Jan 24, 2024 TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "It strikes a great balance between robust functionality and user-friendliness. While the reporting features and occasional support delays can be frustrating, its automation capabilities and seamless multichannel integration make it an excellent choice for growing customer support teams." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs Groove](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110166-Groove/)[LiveAgent vs Groove](https://www.softwareadvice.com/compare/109980-liveagent/vs/110166-Groove/)[Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)