# Groove vs HelpDesk - 2026 Comparison - Software Advice > Groove vs HelpDesk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/110166-Groove/vs/150799-helpdesk --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Groove vs HelpDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # Groove vs. HelpDesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # Groove vs. HelpDesk: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/110166-Groove/) [Groove](https://www.softwareadvice.com/product/110166-Groove/) 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Starting Price $29.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Groove Based on 87 reviews - Top use cases: Customer Service (18%), IT Ticketing Systems (8%) and Knowledge Management (8%) 80% of users recommend this product [](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Starting Price $29.00per month Free trial Free version Pros: - Ease of use - Customer support Cons: - Lack of advanced features - No mobile app Who uses HelpDesk Based on 180 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (17%), IT & Software Development (15%) and Hospitality, Dining, Event & Travel (11%) - Top use case: Customer Service (57%) 77% of users recommend this product [](https://www.softwareadvice.com/product/110166-Groove/) Groove 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) [](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) HelpDesk 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 87 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.7 Functionality 4.2 4.6 Based on 180 reviews Ease of use 4.7 Value for money 4.4 Customer support 4.5 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 267 reviews from Customer Service * * * Access Controls/Permissions 4.8 Alerts/Escalation N/A Automated Routing N/A Call Center Management N/A Catalog Management 5.0 Collaboration Tools 5.0 Access Controls/Permissions N/A Alerts/Escalation 4.4 Automated Routing 4.3 Call Center Management 5.0 Catalog Management N/A Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ GitHubNot enough reviews ](https://www.softwareadvice.com/project-management/github-profile/)[ MailchimpNot enough reviews ](https://www.softwareadvice.com/crm/mailchimp-profile/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) [ LiveChatNot enough reviews ](https://www.softwareadvice.com/help-desk/livechat-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) ## Reviews * * * LK Lauren K.Financial AnalystElectrical/Electronic Manufacturing, 201-500 employees "It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively!" Feb 13, 2024 EC Emanuela C.Campaign ManagerConsumer Services, 11-50 employees "I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised." Jan 24, 2024 BA Bisola A.Content writingMarketing and Advertising, Self-Employed "The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests." Mar 31, 2026 CG Cindy G.Customer Service SupervisorMedical Devices, 2-10 employees "I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages." Jan 15, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Groove](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110166-Groove/)[Zendesk Suite vs Groove](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110166-Groove/)[Salesforce Sales Cloud vs HelpDesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/150799-helpdesk/)[Zendesk Suite vs HelpDesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/150799-helpdesk/)