--- title: "Freshdesk vs Service Hub - 2026 Comparison - Software Advice" description: "Freshdesk vs Service Hub - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/compare/110247-freshdesk/vs/536829-Service-Hub/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Freshdesk vs Service Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 19, 2026 # Freshdesk vs. Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 19, 2026 # Freshdesk vs. Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial: Available Free version: Available Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3494 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (11%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/product/536829-Service-Hub/) [Service Hub](https://www.softwareadvice.com/product/536829-Service-Hub/) No reviews yet Starting Price Not provided by vendor Free trial: Not available Free version: Available Pros: Not enough reviews Cons: Not enough reviews Who uses Service Hub Not enough reviews [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/product/536829-Service-Hub/) Service Hub No reviews yet + Add product Add product ## Freshdesk vs Service Hub: At a glance * * * Product ratings at a glance | | Freshdesk | Service Hub | | --- | --- | --- | | Overall rating | 4.5
3,494 reviews | N/A
0 reviews | | Ease of use | 4.5 | N/A | | Value for money | 4.4 | N/A | | Functionality | 4.3 | N/A | | Customer support | 4.5 | N/A | | Ease of deployment | 4.4 | N/A | Best in comparison ## User interface * * * ## Key features Features selected based on 3,494 reviews from Help Desk * * * Activity Dashboard 4.9 Self Service Portal 4.3 Service Level Agreement (SLA) Management 4.3 - Activity Dashboard: 4.9 - Chat/Messaging: 4.6 - Live Chat: 4.4 - Customer Database: 4.4 - Real-Time Chat: 4.3 - Service Level Agreement (SLA) Management: 4.3 - Self Service Portal: 4.3 - Customizable Branding: 4.2 - Third-Party Integrations: 4.1 - Social Media Integration: 3.7 - Personalization: 3.6 Activity Dashboard N/A Self Service Portal N/A Service Level Agreement (SLA) Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/) - Harvest - Jira - WordPress - Zoho CRM - Freshchat - Claris FileMaker - Okta - Chargebee - Zoho Mail - Calendly - STORIS - Linear - ClickUp - Microsoft Outlook - CloudTalk - Jotform - monday CRM - SurveySparrow - Asana - MightyCall - Freshcaller - Bitrix24 - Planhat - Airtable - Unicommerce - Gainsight Customer Success - Trustpilot - Textline - PDQ Deploy & Inventory - SparkTG VCC - Twilio - Intuit Mailchimp Email Marketing - Trello - Slack - Salesforce Service Cloud - Zoom Workplace - GitHub [ QuickBooks OnlineNot enough reviews ](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) ## Reviews * * * Positive review: TB Tsvetelina B. Customer Support Manager Banking, 51-200 employees "It strikes a great balance between robust functionality and user-friendliness. While the reporting features and occasional support delays can be frustrating, its automation capabilities and seamless multichannel integration make it an excellent choice for growing customer support teams." May 21, 2026 Negative review: AF Avery F. Artist and Tour Manager Arts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 Positive review: PR Patrick Joshua R. Business Process Excellence Analyst Logistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 Negative review: TB Tsvetelina B. Customer Support Manager Banking, 51-200 employees "Ironically, Freshdesk’s own customer support can sometimes be slow to respond or provide generic answers when troubleshooting complex, tier-3 API integration issues. While the base plans are reasonably priced, the cost can escalate quickly once you start adding advanced features, extra marketplace apps, or collaborator licenses." May 21, 2026 Positive review: JR Jay R. Project Manager Insurance, 1001-5000 employees "The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, & to summarize long ticket threads." May 18, 2026 Negative review: AW Atiradh W. Chief Technology Officer Marketing and Advertising, 2-10 employees "The main challenges are the limited integrations and the lack of feature variety needed to effectively scale the platform across different internal teams and workflows." May 16, 2026 [Read all reviews](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) N/A ## Customer support * * * Freshdesk Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available Service Hub Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Not available ## Training options * * * Freshdesk In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available Service Hub In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[LiveAgent vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)