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athenaOne vs Jane

athenaOne vs Jane

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Overall Rating
3.8 (872)
4.8 (401)
Ease-of-Use
3.8 / 5
4.6 / 5
Value for Money
3.5 / 5
4.8 / 5
Customer Support
3.6 / 5
4.8 / 5
Functionality
3.8 / 5
4.6 / 5
Last Review Written
October 22, 2024
October 25, 2024
Pros/Cons
  • Pros

  • Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.
  • This software is sleek and beautiful. It has great ease of use for patients and myself and the office.
  • I love the ability to customize my reports, letters and templates. I love the photo capture.
  • Cons

  • The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart.
  • Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it.
  • Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt.
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  • Pros

  • The support team is outstanding and is always very positive, upbeat and ready to help. They are also very patient in helping clients learn the system and provide answers very quickly.
  • The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users.
  • Their approach is consistently professional and it is actually a pleasure dealing with them because I know they will do their utmost to help.
  • Cons

  • It's very frustrating when we have a patient that needs multiple supplements and we have to send individual invoices for up to 10 products, sometimes more.
  • Any features I feel are missing, I have added as feature requests and they have been voted on.
  • I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue.
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Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

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298 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos