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Freshsales vs ConvertCart

Freshsales vs ConvertCart

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Overall Rating
4.5 (617)
4.8 (37)
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.4 / 5
4.8 / 5
Customer Support
4.4 / 5
4.9 / 5
Functionality
4.4 / 5
4.7 / 5
Last Review Written
February 3, 2025
October 14, 2024
Pros/Cons
  • Pros

  • Freshsales has been a great tool to gain visibility into my lead flow and deal pipeline. The software is easy to learn, has excellent deal visibility and a great reports module.
  • I only used help from your online support and I have to say, that your online support is amazing, responsive and very helpful.
  • Flexibility + Automation = amazing product. It is highly customizable and great for collaboration.
  • Cons

  • I was incensed as I charged without my approval for a service I didn’t want and reached out less than 12 hours after they charged my card. Unfortunately I had to fight their billing through my bank.
  • Frustrating and disappointing. It has potential, but there is a lost leader there somewhere.
  • I tried to get support to create a ticket several times but they just refused, and then I asked to talk to their manager, which was also refused.
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  • Pros

  • While Convert Cart's software is impressive in how easy it is to integrate into a site, I find the account manager and staff to be the company's greatest asset.
  • Software offers great solutions and most importantly the customer support is top notch. People who work for this company are ones of the best we have encountered in this space.
  • Integration was seamless and extremely user friendly system. Constantly improving and rolling out new features, which improves overall value.
  • Cons

  • It seems that building campaigns yourself can be a bit difficult.
  • Sometimes more complex UI changes take a moment to render upon page load. I doubt many users notice this.
  • ConvertCart continues to push us to try new things even if we are unsure of the results. The A/B testing is critical.
Read all user reviews
Pricing Range
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$
Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos