---
title: "Freshsales vs Zoho CRM - 2026 Comparison - Software Advice"
description: "Freshsales vs Zoho CRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/113796-Freshsales/vs/392464-zoho-crm/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-05"
---
[Home](https://www.softwareadvice.com/)
/
[Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/)
/
Freshsales vs Zoho CRM
Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated November 5, 2026
# Freshsales vs. Zoho CRM: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Updated November 5, 2026
# Freshsales vs. Zoho CRM: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/product/113796-Freshsales/)
[Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/)
4.5
[(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
Starting Price
$11.00per month
Free trial: Available
Free version: Available
Pros:
- User Interface
- Sales and Customer Management
Cons:
- Account Management
- Email Integration
Who uses Freshsales
Based on 623 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (29%), Professional Services (15%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (17%), Sales Tracking (9%) and Lead Management (9%)
82% of users recommend this product
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
[Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)
4.3
[(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
Starting Price
$14.00per month
Free trial: Available
Free version: Available
Pros:
- Customization options
- Customer engagement
Cons:
- Slow customer support
- User interface complexity
Who uses Zoho CRM
Based on 7010 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (23%), Professional Services (17%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (17%), Account Management (7%) and Sales Tracking (7%)
68% of users recommend this product
[](https://www.softwareadvice.com/product/113796-Freshsales/)
Freshsales
4.5
[(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
Zoho CRM
4.3
[(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
+
Add product
Add product
## Freshsales vs Zoho CRM: At a glance
* * *
Product ratings at a glance
| | Freshsales | Zoho CRM |
| --- | --- | --- |
| Overall rating | 4.5
623 reviews | 4.3
7,010 reviews |
| Ease of use | 4.4 | 4.2 |
| Value for money | 4.4 | 4.3 |
| Functionality | 4.4 | 4.3 |
| Customer support | 4.4 | 4.1 |
| Ease of deployment | 4.0 | 4.3 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 7,633 reviews from Contact Management
* * *
Calendar Management
3.8
Customer Journey Mapping
N/A
Email Management
3.6
Quotes/Estimates
N/A
Reporting/Analytics
3.6
Sales Pipeline Management
4.2
- Pipeline Management: 4.7
- CRM: 4.4
- List Management: 4.3
- Contact Database: 4.3
- Customizable Fields: 4.3
- Email Marketing: 4.3
- Sales Pipeline Management: 4.2
- Contact Management: 4.2
- Customer Database: 4.1
- Lead Management: 4.1
- Lead Capture: 4.0
- Task Management: 4.0
- Search/Filter: 4.0
- Activity Dashboard: 4.0
- Calendar/Reminder System: 3.8
- Interaction Tracking: 3.7
- Lead Qualification: 3.7
- Data Import/Export: 3.7
- Reporting/Analytics: 3.6
- Email Management: 3.6
- Document Storage: 3.4
- Marketing Automation: 3.3
- Workflow Management: 3.3
- Mobile Access: 3.1
Calendar Management
4.4
Customer Journey Mapping
4.1
Email Management
4.2
Quotes/Estimates
4.2
Reporting/Analytics
4.3
Sales Pipeline Management
4.3
- Real-Time Notifications: 4.9
- Gamification: 4.9
- Real-Time Analytics: 4.9
- Business Card/Badge Scanning: 4.8
- Mobile App: 4.8
- Lead Distribution: 4.8
- Customer History: 4.8
- Loyalty Program: 4.8
- Customer Engagement: 4.7
- Engagement Tracking: 4.7
- Goal Setting/Tracking: 4.7
- Sales Trend Analysis: 4.6
- No-Code: 4.6
- For Startups: 4.6
- Drag & Drop: 4.6
- Multi-Language: 4.6
- Visual Analytics: 4.6
- Data Visualization: 4.6
- Product Catalog: 4.6
- Help Desk Management: 4.6
- CRM: 4.6
- Activity Dashboard: 4.6
- Communication Management: 4.5
- Prioritization: 4.5
- Survey/Poll Management: 4.5
- Data Security: 4.5
- Real-Time Data: 4.5
- Reminders: 4.5
- Client Management: 4.5
- Customer Database: 4.5
- Customizable Templates: 4.5
- Feedback Management: 4.5
- Document Management: 4.5
- For Sales Teams/Organizations: 4.5
- Email Templates: 4.5
- Appointment Scheduling: 4.5
- Calendar Sync: 4.5
- Sales Activity Management: 4.5
- Access Controls/Permissions: 4.4
- Task Management: 4.4
- Contact Database: 4.4
- Opportunity Management: 4.4
- Project Management: 4.4
- Service Level Agreement (SLA) Management: 4.4
- Multi-Channel Data Collection: 4.4
- Rewards Management: 4.4
- Lead Capture: 4.4
- Pipeline Management: 4.4
- Customizable Fields: 4.4
- Territory Management: 4.4
- Workflow Configuration: 4.4
- Contact Management: 4.4
- Client Tracking: 4.4
- Configurable Workflow: 4.4
- Surveys & Feedback: 4.4
- Search/Filter: 4.4
- A/B Testing: 4.4
- Prospecting Tools: 4.4
- Lead Management: 4.4
- Dashboard: 4.4
- Alerts/Notifications: 4.4
- Performance Management: 4.4
- Calendar Management: 4.4
- Reporting & Statistics: 4.4
- Performance Metrics: 4.4
- Sales Pipeline Management: 4.3
- Activity Tracking: 4.3
- Workflow Management: 4.3
- Event Triggered Actions: 4.3
- Progress Tracking: 4.3
- Lead Nurturing: 4.3
- For Small Businesses: 4.3
- Web-based Deployment: 4.3
- Lead Segmentation: 4.3
- Goal Management: 4.3
- Template Management: 4.3
- Reporting/Analytics: 4.3
- Multi-Channel Marketing: 4.3
- Social Media Monitoring: 4.3
- Sales Reports: 4.3
- Data Import/Export: 4.3
- Campaign Management: 4.3
- Collaboration Tools: 4.3
- Customizable Forms: 4.3
- Real-Time Reporting: 4.3
- Commenting/Notes: 4.3
- Third-Party Integrations: 4.3
- Task Progress Tracking: 4.3
- Task Scheduling: 4.3
- Lead Qualification: 4.2
- Mobile Access: 4.2
- Email Management: 4.2
- Calendar/Reminder System: 4.2
- Landing Pages/Web Forms: 4.2
- Content Management: 4.2
- Customer Segmentation: 4.2
- Customizable Reports: 4.2
- Third-Party Integration: 4.2
- Document Storage: 4.2
- Quotes/Estimates: 4.2
- Negative Feedback Management: 4.2
- Interaction Tracking: 4.2
- Multi-Channel Communication: 4.2
- ROI Tracking: 4.2
- Marketing Automation: 4.2
- Lead Scoring: 4.2
- Customizable Branding: 4.2
- Email Marketing: 4.1
- Segmentation: 4.1
- Internal Chat Integration: 4.1
- Social Media Integration: 4.1
- API: 4.1
- Live Chat: 4.1
- Customer Journey Mapping: 4.1
- Drip Campaigns: 4.1
- Lead Generation: 4.1
- Predictive Analytics: 4.0
- Marketing Calendar: 4.0
- Referral Tracking: 4.0
- Multivariate Testing: 3.9
- Forecasting: 3.8
- Social Marketing: 3.0
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
Microsoft OutlookNot enough reviews
](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[
AircallNot enough reviews
](https://www.softwareadvice.com/call-center/aircall-profile/)[
Microsoft Power BINot enough reviews
](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/)
- Slack
[
Google AdsIntegration rated 4.3 from 32 reviews
](https://www.softwareadvice.com/marketing/google-ads-profile/)[
Zoho SocialIntegration rated 4.6 from 50 reviews
](https://www.softwareadvice.com/marketing/zoho-social-profile/)[
Zoho SurveyIntegration rated 4.4 from 20 reviews
](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/)
- LinkedIn for Business
- HubSpot CRM
- Zoho Analytics
- Zoho Billing
- Box
- Dropbox
- PandaDoc
- PayPal Payments
- Trello
- Google Calendar
- Google Workspace
- Zoho Cliq
- Google Analytics 360
- Microsoft Outlook
- SimplyCast
- Zendesk Suite
- Zoho Assist
- Zoho Expense
- Slack
- Quoter
- Zoho Mail
- Avaya Experience Platform
- Bedrock Data
- Docusign
- Jotform
- Kixie PowerCall & SMS
- SurveyMonkey
- Zoho SalesIQ
- Zoho Desk
- QuickBooks Online
- Zoho Projects
- Zoho Forms
- Meta for Business
- Twitter/X
- HubSpot Data Hub
- Skyvia
- Twilio
- Xero
- Zoho Writer
- Zoho Campaigns
- Zoho Creator
- GoTo Meeting
- Eventbrite
- GetResponse
- Microsoft 365
- Zapier
- mailparser.io
- ActiveCampaign
- Leadfeeder
- Zoho Sign
- iQuoteXpress
- QuoteWerks
- Proposify
- Saasu
- Zoho Books
- Zoho Meeting
- RingCX
- Shopify
- SMS-Magic
- Klenty
- Knowlarity
- Zoho Invoice
## Reviews
* * *
Positive review:
Gary A W.
Founder CEO
Apparel & Fashion, 2-10 employees
"Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup."
Aug 18, 2026
Negative review:
VR
Verified Reviewer
Operations Manager
Hospitality, 2-10 employees
"Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't."
Feb 26, 2026
Positive review:
RW
Ruzan W.
It
Accounting, 11-50 employees
"Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process."
Oct 1, 2024
Negative review:
VR
Verified Reviewer
Operations Manager
Hospitality, 2-10 employees
"I was furious and it's not mentioned anywhere in their marketing literature"
Feb 26, 2026
Positive review:
CARLOS RODOLFO V.
tic
Computer Hardware, 2-10 employees
"For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time."
Dec 5, 2023
Negative review:
SI
Syed I.
IT Business Partner
Logistics and Supply Chain, 201-500 employees
"reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards."
Mar 30, 2024
[Read all reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
Positive review:
Gursimran Singh G.
Director
Hospital & Health Care, 2-10 employees
"The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements."
Sep 4, 2026
Negative review:
VR
Verified Reviewer
Article Assistant
Accounting, 51-200 employees
"Getting advanced automation or custom analytics right takes time, and customer support can sometimes be slow to resolve complex issues."
Aug 16, 2026
Positive review:
KJ
Krishna J.
Architect
Information Technology and Services, 51-200 employees
"Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management."
Aug 21, 2026
Negative review:
AC
Andy C.
Sales Director
Sporting Goods, 51-200 employees
"Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client."
Aug 16, 2026
Positive review:
KA
Khyan A.
Senior Business Development Representative
Computer Software, 1001-5000 employees
"From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve."
Jul 22, 2026
Negative review:
Joseph T.
CEO
Professional Training & Coaching, 11-50 employees
"For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing."
Feb 11, 2026
[Read all reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
## Customer support
* * *
Freshsales
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Zoho CRM
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Freshsales
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Zoho CRM
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[HubSpot CRM vs Freshsales](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/113796-Freshsales/)[Salesforce Sales Cloud vs Zoho CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/392464-zoho-crm/)