FreeAgent CRM vs Pipeliner CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.9 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
July 27, 2023
March 5, 2024
Pros/Cons
Pros
- I love the flexibility of this CRM and how 99% of the program can be customized. The online help is brilliant and actually live.
- I like the lay out of the software. Its pretty easy to navigate around and the overall quality of the design is nice.
- The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.
Cons
- The only negative thing I found with this software is how many different times I have to put in peoples information in different areas. It should just transfer over.
- Lack of reporting is something that is being addressed. Email integration is inconsistent if you're using an Exchange server.
- If Salesforce customers would be aware of FreeAgent CRM, Salesforce would have no clients any longer.
Pros
- Ease of use, visual/aesthetic ability is fantastic (really helps to keep staff engaged), and support provided to help get you up and running.
- It is a rare thing to find software you can "grow into" and that can actually help you as you mature your sales model. It is intuitive, flexible and excellent value for money.
- I have been very impressed with the Pipeliner customer support. They have been very responsive when I have questions and have good follow up.
Cons
- It cannot easily be operated offline from both the desk top and mobile app version. This makes some of your work inaccessible should you find yourself in place with poor or no internet connectivity.
- I can't really say what I dislike about it as this is my first experience with CRM platforms as a whole. I'm just getting to know Pipelner.
- This will be blocking point for businesses with other working languages such as French etc.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
5 Recommendations
1 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
