# JIRA Service Management vs ManageEngine Endpoint Central - 2026 Comparison - Software Advice > JIRA Service Management vs ManageEngine Endpoint Central - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/116349-jira-service-management/vs/117339-ManageEngine-Desktop-Central --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / JIRA Service Management vs ManageEngine Endpoint Central Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 19, 2026 # JIRA Service Management vs. ManageEngine Endpoint Central: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 19, 2026 # JIRA Service Management vs. ManageEngine Endpoint Central: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1734)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Starting Price $795.00per year Free trial Free version Pros: - Customer Support - Patch Management Cons: - Updates - Training and Learning Curve Who uses ManageEngine Endpoint Central Based on 1734 reviews - Most common industries: IT & Software Development (24%), Finance & Accounting (13%) and Health & Medicine (8%) - Top use case: IT Management (59%) 87% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) [](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) ManageEngine Endpoint Central 4.6 [(1734)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 4.6 Based on 1,734 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 2,504 reviews from IT Management * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.3 Collaboration Tools 4.3 Endpoint Protection N/A Multi-Channel Communication 4.3 Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Endpoint Protection 4.4 Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ ManageEngine ServiceDesk PlusIntegration rated 4.5 from 235 reviews ](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/)[ ServiceNowNot enough reviews ](https://www.softwareadvice.com/product/27432-ServiceNow/) ## Reviews * * * BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 Patrick K.IT Asset Manager and Administrative TechnologiesAutomotive, 1001-5000 employees "The ability to manage software deployment, patching, and device configurations from one platform significantly reduces overhead and keeps our environment secure and compliant." Apr 27, 2026 LS Leonce S.Service Desk and Support LeadBanking, 1001-5000 employees "One limitation we encountered with ManageEngine Endpoint Central is that some customization features, such as adding a custom company logo to reports, appear to require additional licensing or are restricted to specific editions." Jun 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)[Iru vs ManageEngine Endpoint Central](https://www.softwareadvice.com/compare/71745-Iru/vs/117339-ManageEngine-Desktop-Central/)[PDQ Deploy & Inventory vs ManageEngine Endpoint Central](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/419203-pdq-deploy-and-inventory/)