Get Your Free Advice
Appian vs Zapier
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.3 / 5
Value for Money
4.2 / 5
4.4 / 5
Customer Support
4.2 / 5
4.3 / 5
Functionality
4 / 5
4.6 / 5
Last Review Written
December 24, 2023
November 26, 2024
Pros/Cons
Pros
- Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities.
- Great experience using the product very intuitive and powerful. Like the product roadmap and where the product is headed in the future.
- Overall very good & exciting to use Appian for all BPM needs & automate the complex processes with good user experience.
Cons
- Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers.
- There is no case management designer and I think it s missing when you work with business.
- Inability to customize set features in platform.
Pros
- The real-time notifications feature is excellent. It allows me to stay on top of important changes to my apps and respond immediately when needed.
- It's super simple to connect services up to get notifications about when something happens. It also allows you to do fun things like use philips hue lightbulbs to alert you when something happens.
- It's super easy to use, their customer support is great, and it integrates with pretty much every platform we need. We've been able to sep up automations for everything, great filter system as well.
Cons
- Sometimes it's still a little hard to fix an error when a zap reports a problem because it's not 100% clear what the error is.
- I hate that you have to rebuild a step in order to change things around when needed.
- Customer service is awful. The site is glitchy at times.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
