1 million+ businesses helped. Get advice
Get Free Advice
Weave vs Podium
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.3 / 5
Value for Money
4.1 / 5
3.9 / 5
Customer Support
3.9 / 5
4 / 5
Functionality
4.3 / 5
4.2 / 5
Last Review Written
March 3, 2025
February 28, 2025
Pros/Cons
Pros
- It was an easy setup, but the best part is its functionality. Showing our patients and information on the screen when they call is very helpful, but the recording of calls and messages is outstanding.
- The customer service line is more than helpful. The best part is they continue to be helpful long after the purchase of the software.
- Weave is excellent- I love how they are always adding new features and they really listen to what the customers want. I see it getting better and better.
Cons
- They really tried, but they just have a bad software, and have grown too fast that their software is literally breaking because it can't handle their users.
- When there is a problem that needs to be address it should be handled not leave a email and someone might get back to you.
- Bad customer service, bad product support, bad integration.
Pros
- Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.
- They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.
- Loved their software and initially their support was amazing, we saw this as worthy of the price tag.
Cons
- One significant problem we've run into is that there's no way for us to tell when Podium flags a payment as fraudulent.
- On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.
- And trying to cancel is almost impossible. There's no means on their website to cancel the service.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
