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Reputation vs Weave

Reputation vs Weave

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Overall Rating
4.4 (185)
4.8 (9)
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
January 7, 2025
May 13, 2024
Pros/Cons
  • Pros

  • The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.
  • Thank you for always taking the time to answer our questions and help keep up our "reputation. The ease of having surveys sent to our guests and getting feedback immediately is worth every penny.
  • I loved the simplicity of all 11 locations having one dashboard. I loved the alerts from our google and fb reviews.
  • Cons

  • Data was incomplete and inaccurate. Terrible customer service, false claims of their product being "the single source of truth.
  • When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.
  • When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos