---
title: "HubSpot CRM vs Freshsales - 2026 Comparison - Software Advice"
description: "HubSpot CRM vs Freshsales - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/113796-Freshsales/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-09"
---
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HubSpot CRM vs Freshsales
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Updated November 9, 2026
# HubSpot CRM vs. Freshsales: 2026 Comparison
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Updated November 9, 2026
# HubSpot CRM vs. Freshsales: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)
[HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)
4.5
[(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/)
Starting Price
$20.00per month
Free trial: Not available
Free version: Available
Pros:
- Sales and Marketing
- Customer Support
Cons:
- Contact Management
- Pricing
Who uses HubSpot CRM
Based on 4493 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (25%), Professional Services (21%) and Retail, Consumer Goods & Services (7%)
- Top use cases: CRM (27%), Lead Management (17%) and Sales Tracking (13%)
78% of users recommend this product
[](https://www.softwareadvice.com/product/113796-Freshsales/)
[Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/)
4.5
[(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
Starting Price
$11.00per month
Free trial: Available
Free version: Available
Pros:
- User Interface
- Sales and Customer Management
Cons:
- Account Management
- Email Integration
Who uses Freshsales
Based on 623 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (29%), Professional Services (15%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (17%), Sales Tracking (9%) and Lead Management (9%)
82% of users recommend this product
[](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)
HubSpot CRM
4.5
[(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/)
[](https://www.softwareadvice.com/product/113796-Freshsales/)
Freshsales
4.5
[(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
+
Add product
Add product
## HubSpot CRM vs Freshsales: At a glance
* * *
Product ratings at a glance
| | HubSpot CRM | Freshsales |
| --- | --- | --- |
| Overall rating | 4.5
4,493 reviews | 4.5
623 reviews |
| Ease of use | 4.4 | 4.4 |
| Value for money | 4.3 | 4.4 |
| Functionality | 4.4 | 4.4 |
| Customer support | 4.4 | 4.4 |
| Ease of deployment | 4.3 | 4.0 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 5,116 reviews from Contact Management
* * *
Calendar Management
4.3
Customer Journey Mapping
4.0
Email Management
4.4
Quotes/Estimates
3.9
Reporting/Analytics
4.2
Sales Pipeline Management
4.4
- Role-Based Permissions: 4.9
- Third-Party Integration: 4.8
- Activity Tracking: 4.6
- CRM: 4.6
- Predictive Analytics: 4.5
- Contact Database: 4.5
- Contact Management: 4.5
- Customer Database: 4.5
- Alerts/Notifications: 4.5
- Opportunity Management: 4.5
- Lead Management: 4.4
- Email Marketing: 4.4
- Sales Pipeline Management: 4.4
- Email Management: 4.4
- For Startups: 4.4
- Interaction Tracking: 4.4
- Sales Trend Analysis: 4.4
- Segmentation: 4.4
- Marketing Automation: 4.4
- Reminders: 4.4
- Monitoring: 4.4
- Activity Dashboard: 4.4
- Pipeline Management: 4.4
- Reporting & Statistics: 4.4
- Lead Generation: 4.4
- Third-Party Integrations: 4.3
- Data Import/Export: 4.3
- AI Copilot: 4.3
- Tagging: 4.3
- Search/Filter: 4.3
- Mobile Access: 4.3
- Calendar/Reminder System: 4.3
- Lead Capture: 4.3
- Task Management: 4.3
- Prospecting Tools: 4.3
- Calendar Management: 4.3
- Lead Qualification: 4.3
- Live Chat: 4.3
- Workflow Management: 4.2
- Campaign Management: 4.2
- Data Security: 4.2
- Email Templates: 4.2
- Template Management: 4.2
- For Small Businesses: 4.2
- API: 4.2
- Reporting/Analytics: 4.2
- Generative AI: 4.2
- Customizable Fields: 4.1
- Calendar Sync: 4.1
- Document Management: 4.1
- Referral Tracking: 4.1
- Internal Chat Integration: 4.0
- Customizable Reports: 4.0
- Customer Journey Mapping: 4.0
- Quotes/Estimates: 3.9
- Lead Scoring: 3.9
- Document Storage: 3.9
- Forecasting: 3.9
- Performance Metrics: 3.9
- Social Media Integration: 3.9
- Multi-Channel Communication: 3.8
Calendar Management
3.8
Customer Journey Mapping
N/A
Email Management
3.6
Quotes/Estimates
N/A
Reporting/Analytics
3.6
Sales Pipeline Management
4.2
- Pipeline Management: 4.7
- CRM: 4.4
- List Management: 4.3
- Contact Database: 4.3
- Customizable Fields: 4.3
- Email Marketing: 4.3
- Sales Pipeline Management: 4.2
- Contact Management: 4.2
- Customer Database: 4.1
- Lead Management: 4.1
- Lead Capture: 4.0
- Task Management: 4.0
- Search/Filter: 4.0
- Activity Dashboard: 4.0
- Calendar/Reminder System: 3.8
- Interaction Tracking: 3.7
- Lead Qualification: 3.7
- Data Import/Export: 3.7
- Reporting/Analytics: 3.6
- Email Management: 3.6
- Document Storage: 3.4
- Marketing Automation: 3.3
- Workflow Management: 3.3
- Mobile Access: 3.1
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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## Integrations
* * *
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- Slack
## Reviews
* * *
Positive review:
EB
Emma B.
FC
Non-Profit Organization Management, 51-200 employees
"Having all the information, including emails, on a customer allows for us to ensure we are communication and billing the customer correctly, whilst building their profile."
Sep 14, 2026
Negative review:
CF
Christopher F.
Partner and Tech
Wireless, 2-10 employees
"Some features sit behind higher‑tier plans, reporting can feel limited unless you upgrade, and customization isn’t as flexible as more advanced CRMs."
Aug 7, 2026
Positive review:
EB
Emma B.
FC
Non-Profit Organization Management, 51-200 employees
"Also HubSpot workflows can automate repetitive tasks and processes, reducing the amount of manual administration required by sales and marketing teams."
Sep 14, 2026
Negative review:
MD
Melodie D.
CEO
Information Technology and Services, 11-50 employees
"After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs."
Jun 11, 2026
Positive review:
Andrea L.
Innovation Manager
Translation and Localization, 2-10 employees
"Features such as advanced search and filtering, customizable properties, pipelines, and reporting make it easy to organize data and track opportunities efficiently."
Jul 15, 2026
Negative review:
Katie C.
Growth Consultant
Marketing and Advertising, Self-Employed
"Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you."
Feb 25, 2026
[Read all reviews](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/)
Positive review:
Gary A W.
Founder CEO
Apparel & Fashion, 2-10 employees
"Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup."
Aug 18, 2026
Negative review:
VR
Verified Reviewer
Operations Manager
Hospitality, 2-10 employees
"Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't."
Feb 26, 2026
Positive review:
RW
Ruzan W.
It
Accounting, 11-50 employees
"Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process."
Oct 1, 2024
Negative review:
VR
Verified Reviewer
Operations Manager
Hospitality, 2-10 employees
"I was furious and it's not mentioned anywhere in their marketing literature"
Feb 26, 2026
Positive review:
CARLOS RODOLFO V.
tic
Computer Hardware, 2-10 employees
"For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time."
Dec 5, 2023
Negative review:
SI
Syed I.
IT Business Partner
Logistics and Supply Chain, 201-500 employees
"reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards."
Mar 30, 2024
[Read all reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)
## Customer support
* * *
HubSpot CRM
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Freshsales
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
HubSpot CRM
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Freshsales
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Salesforce Sales Cloud vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[Salesforce Sales Cloud vs Freshsales](https://www.softwareadvice.com/compare/2764-Salesforce/vs/113796-Freshsales/)