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HubSpot CRM vs INSIDE

HubSpot CRM vs INSIDE

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Overall Rating
4.5 (4311)
4.6 (41)
Ease-of-Use
4.4 / 5
4.5 / 5
Value for Money
4.3 / 5
4.5 / 5
Customer Support
4.4 / 5
4.5 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
February 6, 2025
October 26, 2020
Pros/Cons
  • Pros

  • Easy to navigate, great functionality and flexibility. Great reporting tools, easy dashboard for keeping track of sales pipeline and great customer service.
  • HubSpot is so powerful and it has a great user experience and it's so easy to use. It has a free version and it's great for tracking the pipeline and activities.
  • And with hundreds of app integrations, you can connect Hubspot to your other critical business systems with ease. This level of connectivity is superb.
  • Cons

  • However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.
  • Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.
  • I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.
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  • Pros

  • The visual interface is superior to other solutions making engaging with customers fun and interesting.
  • It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.
  • What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.
  • Cons

  • I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.
  • The deployment of new features and cutomization have always problem.
  • The fact that during the conversation there is no sound notification of a new message at all.
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Pricing Range
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Product Demo & Screenshots
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Advisor Recommendations & User Awards
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2023

FrontRunners

2022

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos