# HubSpot CRM vs Gainsight CS - 2026 Comparison - Software Advice > HubSpot CRM vs Gainsight CS - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/323920-gainsight-cs --- [Home](https://www.softwareadvice.com/) / [Insurance CRM Software](https://www.softwareadvice.com/crm/insurance-crm-comparison/) / HubSpot CRM vs Gainsight CS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 23, 2026 # HubSpot CRM vs. Gainsight CS: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 23, 2026 # HubSpot CRM vs. Gainsight CS: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4466)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Sales and Marketing - Customer Support Cons: - Contact Management - Pricing Who uses HubSpot CRM Based on 4466 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (26%), Professional Services (21%) and Retail, Consumer Goods & Services (7%) - Top use cases: CRM (27%), Lead Management (16%) and Sales Tracking (13%) 78% of users recommend this product [](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/) [Gainsight CS](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/) 4.4 [(48)](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gainsight CS Based on 48 reviews - Top use cases: Customer Success (29%), Customer Engagement (13%) and Customer Experience (2%) 63% of users recommend this product [](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) HubSpot CRM 4.5 [(4466)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) [](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/) Gainsight CS 4.4 [(48)](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 4,466 reviews Ease of use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.4 4.4 Based on 48 reviews Ease of use 4.0 Value for money 4.1 Customer support 4.5 Functionality 4.4 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 4,514 reviews from Insurance CRM * * * Calendar Management 4.3 Customer Engagement N/A Email Management 4.4 Onboarding N/A Quotes/Estimates 3.9 Reporting/Analytics 4.2 Calendar Management N/A Customer Engagement 4.3 Email Management N/A Onboarding 4.1 Quotes/Estimates N/A Reporting/Analytics 4.1 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ActiveCampaignIntegration rated 4.8 from 26 reviews ](https://www.softwareadvice.com/crm/activecampaign-profile/)[ AdRollNot enough reviews ](https://www.softwareadvice.com/b2b-ecommerce-platform/adroll-profile/)[ AskNicelyNot enough reviews ](https://www.softwareadvice.com/survey/asknicely-profile/) [ HubSpot CRMNot enough reviews ](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)[ SurveyMonkeyNot enough reviews ](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)[ Oracle CRM On DemandNot enough reviews ](https://www.softwareadvice.com/product/1543-CRM-On-Demand-Marketing/) ## Reviews * * * VR Verified ReviewerPeople OperationsInformation Technology and Services, 51-200 employees "The marketing automation features are particularly well built, making it straightforward to set up email campaigns and nurture workflows without needing a dedicated technical resource." Apr 17, 2026 MD Melodie D.CEOInformation Technology and Services, 11-50 employees "After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs." Jun 11, 2026 JW James W.Revenue Ops ManagerInformation Technology and Services, 51-200 employees "The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky." May 27, 2024 PC Patrick C.CSMFinancial Services, Self-Employed "The only negative I have is the price - there are other tools on the market that serve the same purpose." Jun 29, 2021 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[Zoho CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/392464-zoho-crm/)[Bigin by Zoho CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/392397-bigin-by-zoho-crm/)[monday.com vs Gainsight CS](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/vs/monday-com/)