IXACT Contact vs Shape
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
5 / 5
Value for Money
4.5 / 5
3 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.2 / 5
2 / 5
Last Review Written
February 20, 2024
June 17, 2023
Pros/Cons
Pros
- I think it depends on the user. It was relatively affordable so good for someone who likes something that has the functions and that's relatively inexpensive.
- Easy to use, tons of features, great messages to send to clients, amazing drip campaigns, AMAZING setup service.
- I find the system is absolutely amazing for nurturing leads and staying in touch with past clients. The keep in touch coach is fantastic.
Cons
- Does not include contacts/prospects who we "lost" and the reasons we "lost" those clients (lost to competition, decided not to buy, etc.). I received a referral from a client spouse.
- You must individually remove each month for each client - OMG. Their online tutorials are limited and feeble.
- It does not integrate with zipforms. No closing transaction piece.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
