Hub vs Confluence
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.8 / 5
4.3 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
May 16, 2023
September 12, 2024
Pros/Cons
Pros
- It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively.
- Intuitive interface allowing our internal team to manage The Hub day-to-day without issue. We're now in year 2 with The Hub and it's a great tool that can keep pace with our business growth.
- We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.
Cons
- I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.
- Can be hard to use and find your way around if you haven't had necessary training.
- I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July.
Pros
- I have had an overall good experience with Confluence and it is easy to create and share documents. If you are using JIRA already I would recommend this.
- I integrate it with jira to show any kind of project progress. The version control feature on confluence is excellent and the fact that multiple people can edit a page at the same time is awesome.
- Great product for sharing software creation and communications. I really enjoyed the workflow and ability to communicate with several developers.
Cons
- I dislike that Confluence gets a little confusing with multiple links for the same page (a long link and a short link), but it is hard to differentiate.
- You also need to make sure that obsolete information is cleaned or marked obsolete, otherwise documentation rot can make information difficult to find.
- It happened to our team and it made using Confluence unpleasant and annoying.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
