Lightspeed Retail vs Square Point of Sale
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.7 / 5
Value for Money
3.9 / 5
4.5 / 5
Customer Support
4 / 5
4.4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
August 15, 2024
September 21, 2024
Pros/Cons
Pros
- Great inventory management, easy to add products using purchase orders, syncs with Quickbooks, love the ability to offer credit accounts, great reports.
- I love the inventory tracking from anywhere, the ease of entering and pricing my inventory, and the setup process and new POS - basically I love EVERYTHING.
- Lightspeed has outstanding customer service. I love that if I call and there is "waiting line" to be helped, I can put my number in the queue and they will call me back.
Cons
- I have since disputed the charges on my credit card because I feel that is the only way I'm going to recoup my money. My next step is that I will be filing a complaint with the BBB.
- The only negative would be, I live in Newfoundland, we have lots of storms and the power goes out frequently. I do sometimes have to call after outages to sync my ipad with my receipt printer.
- Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier.
Pros
- They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.
- Like I've said from the beginning everything has been great and if I did have any questions customer service was more than happy to help me out.
- What I like best about Square is the flexibility, convenience and overall use of the Square POS. This is absolutely the best user friendly software for retail.
Cons
- I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.
- There have been times where the customer was charged twice and times where the customer was never charged at all.
- Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
