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Vonage Contact Center vs Sideline

Vonage Contact Center vs Sideline

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Overall Rating
4.3 (69)
5.0 (1)
Ease-of-Use
4.3 / 5
5 / 5
Value for Money
4.3 / 5
5 / 5
Customer Support
4.4 / 5
5 / 5
Functionality
4.3 / 5
4 / 5
Last Review Written
December 8, 2024
March 13, 2024
Pros/Cons
  • Pros

  • I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.
  • New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy.
  • It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services.
  • Cons

  • Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support.
  • Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology.
  • Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Product Screenshot
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos