# Nextiva Contact Center vs Five9 - 2026 Comparison - Software Advice > Nextiva Contact Center vs Five9 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20063-five9 --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Nextiva Contact Center vs Five9 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Nextiva Contact Center vs. Five9: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Nextiva Contact Center vs. Five9: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Starting Price $30.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Nextiva Contact Center Based on 112 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (15%), IT & Software Development (14%) and Professional Services (11%) - Top use cases: Call Center (29%), Contact Center (10%) and Business Phone Systems (6%) 86% of users recommend this product [](https://www.softwareadvice.com/call-center/five9-profile/) [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price $119.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Drop - Call Management Who uses Five9 Based on 483 reviews - Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (8%) - Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (6%) 66% of users recommend this product [](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) Nextiva Contact Center 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) [](https://www.softwareadvice.com/call-center/five9-profile/) Five9 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 112 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.4 4.2 Based on 483 reviews Ease of use 4.2 Value for money 4.0 Customer support 4.3 Functionality 4.1 ## User interface * * * ## Key features Features selected based on 595 reviews from Call Center * * * Call Logging 4.5 Call Monitoring 4.6 Call Recording 4.7 Call Routing 4.6 Call Scripting 4.5 Caller ID 4.3 Call Logging 4.4 Call Monitoring 4.6 Call Recording 4.4 Call Routing 4.4 Call Scripting 4.5 Caller ID N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Oracle ServiceNot enough reviews ](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[ Salesforce Service CloudNot enough reviews ](https://www.softwareadvice.com/crm/service-cloud-profile/)[ VelocifyNot enough reviews ](https://www.softwareadvice.com/crm/velocify-crm-profile/) ## Reviews * * * MC Maria C.Account ManagerAutomotive, 11-50 employees "The technical support team is always available to assist with any issues and is open to feedback for continuous improvement." Jun 10, 2024 DM Dalila M.Customer Service ManagerConsumer Electronics, 11-50 employees "There are times when the call-pop does not function properly and I end up with a missed call notification." Jan 30, 2024 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics." Jun 7, 2026 VR Verified ReviewerLife Insurance SalesInsurance, 10000+ employees "One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms." Jun 7, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [NiCE CXone vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20067-incontact-hosted-call-center-software/)[Genesys Cloud CX vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/323407-genesys-contact-centre/)[Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)[CallTools vs Five9](https://www.softwareadvice.com/call-center/calltools-profile/vs/five9/)