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Nextiva Contact Center vs PhoneBurner
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.8 / 5
Value for Money
4.4 / 5
4.6 / 5
Customer Support
4.5 / 5
4.8 / 5
Functionality
4.4 / 5
4.6 / 5
Last Review Written
July 11, 2024
October 14, 2024
Pros/Cons
Pros
- It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
- They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.
- It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.
Cons
- This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication.
- We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own).
- It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees.
Pros
- Very pleased with the service and have had amazing customer service and assistance with every part of the implementation.
- Phone Burner Inc. is Fabulous. It is well thought out, user friendly, easy to manage all of my users, generates valuable reports each day, awesome customer service, and more.
- But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
Cons
- You pay for problems NOT happening. You pay for not having to fix issues.
- The only issue I have is I always get a no contacts selected error. All I have to do is log back in to sales-force and continue from there.
- I accidentally deleted a long list of contacts. Unfortunately, there was no warning pop up.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
