# Nextiva Contact Center vs Amazon Connect - 2026 Comparison - Software Advice > Nextiva Contact Center vs Amazon Connect - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/352892-amazon-connect --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Nextiva Contact Center vs Amazon Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 2, 2026 # Nextiva Contact Center vs. Amazon Connect: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 2, 2026 # Nextiva Contact Center vs. Amazon Connect: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Starting Price $30.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Nextiva Contact Center Based on 112 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (15%), IT & Software Development (14%) and Professional Services (11%) - Top use cases: Call Center (29%), Contact Center (10%) and Business Phone Systems (6%) 86% of users recommend this product [](https://www.softwareadvice.com/call-center/amazon-connect-profile/) [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Amazon Connect Based on 94 reviews - Top use case: Call Center (47%) 69% of users recommend this product [](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) Nextiva Contact Center 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) [](https://www.softwareadvice.com/call-center/amazon-connect-profile/) Amazon Connect 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 112 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.4 4.5 Based on 94 reviews Ease of use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 206 reviews from Call Center * * * Automatic Call Distribution N/A Call Logging 4.5 Call Monitoring 4.6 Call Recording 4.7 Call Routing 4.6 Call Scripting 4.5 Automatic Call Distribution 4.7 Call Logging N/A Call Monitoring N/A Call Recording 4.3 Call Routing N/A Call Scripting N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ eGain SuiteNot enough reviews ](https://www.softwareadvice.com/customer-experience/egain-suite-profile/)[ CentricalNot enough reviews ](https://www.softwareadvice.com/hr/gameffective-profile/)[ CallMiner EurekaNot enough reviews ](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) ## Reviews * * * MC Maria C.Account ManagerAutomotive, 11-50 employees "The technical support team is always available to assist with any issues and is open to feedback for continuous improvement." Jun 10, 2024 DM Dalila M.Customer Service ManagerConsumer Electronics, 11-50 employees "There are times when the call-pop does not function properly and I end up with a missed call notification." Jan 30, 2024 PP Piyusha P.Customer SupportHospital & Health Care, 201-500 employees "I particularly value the flexibility of the platform and the ability to integrate with other AWS tools for automation and analytics. While there is a learning curve during setup and occasional technical issues, the overall reliability, functionality, and performance make it a strong choice for modern contact center operations." Jun 1, 2026 Victoria H.HR DirectorInsurance, 51-200 employees "You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. " Feb 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [NiCE CXone vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20067-incontact-hosted-call-center-software/)[Five9 vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20063-five9/)[Ringover vs Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/ringover/)[CallTools vs Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/calltools/) Nextiva Contact Center vs Amazon Connect - 2026 Comparison - Software Advice