# SugarCRM vs Dynamics 365 - 2026 Comparison - Software Advice > SugarCRM vs Dynamics 365 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/21128-sugarcrm/vs/106335-Dynamics-365 --- [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / SugarCRM vs Dynamics 365 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # SugarCRM vs. Dynamics 365: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # SugarCRM vs. Dynamics 365: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/sugarcrm-profile/) [SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/) 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Features - Customization Cons: - Updates and Versions - User Interface Who uses SugarCRM Based on 413 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (24%), Professional Services (9%) and Finance & Accounting (6%) - Top use cases: CRM (12%), Account Management (6%) and Lead Management (6%) [](https://www.softwareadvice.com/product/106335-Dynamics-365/) [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Starting Price $50.00per month Free trial Free version Pros: - Integration with Microsoft Suite - Customer relationship management Cons: - High cost - Steep learning curve Who uses Dynamics 365 Based on 5825 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (19%), Professional Services (8%) and Retail, Consumer Goods & Services (8%) - Top use cases: CRM (10%), Business Management (10%) and Dashboard (5%) 68% of users recommend this product [](https://www.softwareadvice.com/crm/sugarcrm-profile/) SugarCRM 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) [](https://www.softwareadvice.com/product/106335-Dynamics-365/) Dynamics 365 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) + Add product Add product ## User satisfaction * * * 3.8 Based on 413 reviews Ease of use 3.7 Value for money 3.8 Customer support 3.7 Functionality 3.8 4.4 Based on 5,825 reviews Ease of use 4.1 Value for money 4.1 Customer support 4.2 Functionality 4.3 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 6,238 reviews from Distribution CRM * * * Calendar Management 4.3 Email Management 3.5 Quotes/Estimates 3.0 Reporting/Analytics 4.1 Sales Pipeline Management 4.0 Segmentation 4.0 Calendar Management 4.5 Email Management 4.5 Quotes/Estimates N/A Reporting/Analytics 4.4 Sales Pipeline Management 4.4 Segmentation N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Salesforce Marketing Cloud Account EngagementNot enough reviews ](https://www.softwareadvice.com/marketing/pardot-profile/)[ LiveOpsNot enough reviews ](https://www.softwareadvice.com/call-center/liveops-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/) [ Microsoft ExcelIntegration rated 4.7 from 58 reviews ](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[ airSlate SignNowNot enough reviews ](https://www.softwareadvice.com/electronic-signature/signnow-profile/)[ LinkedIn for BusinessNot enough reviews ](https://www.softwareadvice.com/crm/linkedin-for-business-profile/) ## Reviews * * * CW Connor W.Account executiveComputer Software, 51-200 employees "Good for what you need it for, a simple straightforward Rolodex of contacts/deals." May 14, 2026 Paris P.National Account ManagerConsumer Services, 11-50 employees "The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected." Apr 27, 2026 VR Verified ReviewerSales SpecialistComputer Software, 51-200 employees "I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way." May 23, 2026 KA khyan a.ManagerRetail, 1001-5000 employees "There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly." Apr 13, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs SugarCRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21128-sugarcrm/)[HubSpot CRM vs SugarCRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/21128-sugarcrm/)[NetSuite vs Dynamics 365](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/106335-Dynamics-365/)[QuickBooks Online vs Dynamics 365](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/393202-QuickBooks-Online/)