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Commence vs Salesforce Sales Cloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4 / 5
Value for Money
4.7 / 5
4 / 5
Customer Support
4.9 / 5
4.1 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
July 21, 2022
March 24, 2025
Pros/Cons
Pros
- Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help.
- We are excited to be on board with Commence CRM. The company did a fantastic job implementing the program and tailoring it to our requirements.
- The ability to customize the calendar, in so many important ways, using such great tools, makes Commence one of my favorite pieces of software ever.
Cons
- Inability to store files (docs, PDFs, etc) directly within the database. Lack of formatting options (highlighting, bullets) in text fields.
- We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution.
- We have had employee complaints about redundancy and not as user friendly to navigate through.
Pros
- It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.
- My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.
- Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- I hate that I have to refresh every thing but I'll deal with it for some of the other options.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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115 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
