---
title: "Nextiva vs Five9 - 2026 Comparison - Software Advice"
description: "Nextiva vs Five9 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/2683-Nextiva/vs/20063-five9/"
page_type: "comparison"
language: "en"
---

[Home](https://www.softwareadvice.com/)

/

[Call Center Software](https://www.softwareadvice.com/call-center/)

/

Nextiva vs Five9

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Updated October 23, 2026

# Nextiva vs. Five9: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Updated October 23, 2026

# Nextiva vs. Five9: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Product comparison

Compare up to 3 products side-by-side

+

Add product

[](https://www.softwareadvice.com/product/2683-Nextiva/)

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

4.6

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Starting Price

$25.00per month

Free trial: Not available

Free version: Not available

Pros:

-   Call routing
-   User-friendly interface

Cons:

-   Mobile app reliability
-   Feature limitations

Who uses Nextiva

Based on 919 reviews

-   Popular among: Small businesses
-   Most common industries: Health & Medicine (15%), Finance & Accounting (12%) and Retail, Consumer Goods & Services (10%)
-   Top use cases: VoIP (29%), Telephony (26%)

83% of users recommend this product

[](https://www.softwareadvice.com/call-center/five9-profile/)

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

4.2

[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

Starting Price

$119.00per month

Free trial: Not available

Free version: Not available

Pros:

-   Ease of Use
-   Customer Support

Cons:

-   Call Drop
-   Call Management

Who uses Five9

Based on 487 reviews

-   Most common industries: Retail, Consumer Goods & Services (13%), Professional Services (12%) and IT & Software Development (9%)
-   Top use cases: Call Center (15%), Customer Service (7%) and Call Recording (7%)

66% of users recommend this product

[](https://www.softwareadvice.com/product/2683-Nextiva/)

Nextiva

4.6

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

[](https://www.softwareadvice.com/call-center/five9-profile/)

Five9

4.2

[(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

+

Add product

Add product

## Nextiva vs Five9: At a glance

* * *

Product ratings at a glance
|  | Nextiva | Five9 |
| --- | --- | --- |
| Overall rating | 4.6<br>919 reviews | 4.2<br>487 reviews |
| Ease of use | 4.5 | 4.2 |
| Value for money | 4.5 | 4.0 |
| Functionality | 4.5 | 4.1 |
| Customer support | 4.5 | 4.3 |
| Ease of deployment | 4.6 | 4.1 |

Best in comparison

## User interface

* * *

## Key features

Features selected based on 1,406 reviews from Call Center

* * *

Auto-Dialer

2.0

Automated Attendant

3.9

Call Logging

4.6

Call Monitoring

4.7

Call Recording

4.6

Call Routing

4.7

-   VoIP: 4.9
-   Audio Calls: 4.8
-   Online Voice Transmission: 4.8
-   Voice Mail: 4.8
-   Automatic Call Distribution: 4.8
-   Call Routing: 4.7
-   Call Monitoring: 4.7
-   VoIP Connection: 4.7
-   Conferencing: 4.7
-   Performance Management: 4.7
-   Call Center Management: 4.7
-   File Sharing: 4.7
-   Customer Experience Management: 4.7
-   Fax Management: 4.7
-   Alerts/Notifications: 4.7
-   Video Conferencing: 4.6
-   Real-Time Chat: 4.6
-   Call Tracking Metrics: 4.6
-   Call Logging: 4.6
-   Chat/Messaging: 4.6
-   Queue Management: 4.6
-   Call Recording: 4.6
-   Activity Dashboard: 4.6
-   Mobile Access: 4.6
-   Computer Telephony Integration: 4.6
-   Reporting/Analytics: 4.5
-   Voicemail Transcription: 4.5
-   Multi-Channel Communication: 4.4
-   Employee Recognition: 4.4
-   Call Conferencing: 4.4
-   Real-time Consumer-facing Chat: 4.3
-   Collaboration Tools: 4.3
-   Feedback Management: 4.2
-   Automated Attendant: 3.9
-   Contact Management: 3.7
-   Access Controls/Permissions: 3.7
-   Call Screening: 3.7

Auto-Dialer

N/A

Automated Attendant

N/A

Call Logging

4.4

Call Monitoring

4.6

Call Recording

4.4

Call Routing

4.5

-   Call Tracking: 5.0
-   Surveys & Feedback: 4.9
-   Recording: 4.8
-   Real-Time Monitoring: 4.8
-   VoIP Connection: 4.7
-   Call Transfer: 4.7
-   Call Monitoring: 4.6
-   Call Center Management: 4.5
-   Call Routing: 4.5
-   Call Recording: 4.4
-   Call Logging: 4.4
-   Email Management: 4.3
-   Computer Telephony Integration: 4.2
-   Alerts/Notifications: 4.2
-   Automatic Call Distribution: 4.2
-   Third-Party Integrations: 4.2
-   Multi-Channel Communication: 4.1
-   Queue Management: 4.1
-   Customer Database: 4.0
-   Live Chat: 4.0
-   Customizable Reports: 4.0
-   Reporting/Analytics: 3.9
-   Automated Routing: 3.7
-   Alerts/Escalation: 3.7

### Wondering if these products fit your needs?

Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.

LexiAdvisor for 8 years

### Wondering if these products fit your needs?

Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.

LexiAdvisor for 8 years

## Integrations

* * *

[

Microsoft TeamsNot enough reviews

](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[

Microsoft OutlookNot enough reviews

](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[

HubSpot Marketing HubNot enough reviews

](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/)

-   Zoho Calendar
-   Microsoft Access
-   Gong
-   HubSpot Sales Hub
-   CallRevu
-   Google Contacts
-   Zoho CRM
-   ActiveCampaign
-   Salesforce Sales Cloud

[

Oracle ServiceNot enough reviews

](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/)[

Salesforce Service CloudNot enough reviews

](https://www.softwareadvice.com/crm/service-cloud-profile/)[

VelocifyNot enough reviews

](https://www.softwareadvice.com/crm/velocify-crm-profile/)

-   Zendesk Suite
-   Zoho CRM
-   NetSuite
-   Salesforce Sales Cloud
-   Freshdesk
-   RingCX
-   Microsoft Teams
-   Nextiva
-   ServiceNow
-   Dynamics 365
-   Zoom Phone
-   SpiceX

## Reviews

* * *

Positive review:

CG

Chris G.

Owner

Health, Wellness and Fitness, 11-50 employees

"The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform."

Jun 1, 2026

Negative review:

CG

Chris G.

Owner

Health, Wellness and Fitness, 11-50 employees

"Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes."

Jun 1, 2026

Positive review:

JR

Jeanette R.

Operations Manager, RVT

Veterinary, 11-50 employees

"From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately."

Nov 28, 2023

Negative review:

Bob W.

owner

Marketing and Advertising, Self-Employed

"I tried to use SMS but it didn't work and I contacted support."

May 20, 2026

Positive review:

Jacqueline S.

Managing Director

Online Media, 11-50 employees

"Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent."

Nov 27, 2023

Negative review:

JS

Joseph S.

HR Adminstrator

Medical Devices, 51-200 employees

"We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight."

Apr 9, 2026

[Read all reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Positive review:

NW

Nicholas W.

Operations Manager

Legal Services, 51-200 employees

"The platform allows for robust call IVRs and routing methods to ensure inbound volume is managed tightly."

Jun 23, 2026

Negative review:

VR

Verified Reviewer

Life Insurance Sales

Insurance, 10000+ employees

"One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms."

Jun 7, 2026

Positive review:

NW

Nicholas W.

Operations Manager

Legal Services, 51-200 employees

"I do think Five9 would benefit from more automations and technical features such as call branding and IOS/Android screening features."

Jun 23, 2026

Negative review:

Dionne Joy M.

Service Hub Representative

Higher Education, 501-1000 employees

"higher per-user costs may not suit smaller teams."

Dec 24, 2025

Positive review:

VR

Verified Reviewer

Life Insurance Sales

Insurance, 10000+ employees

"I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics."

Jun 7, 2026

Negative review:

VP

Viviana P.

TRAVEL AGENT

Hospitality, 11-50 employees

"There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line."

Oct 24, 2025

[Read all reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

## Customer support

* * *

Nextiva

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

Five9

Email/Help Desk: Available

FAQs/Forum: Not available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

## Training options

* * *

Nextiva

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

Five9

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Not available

## Send this comparison chart to my inbox

## Popular Comparisons

* * *

[RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[Ringover vs Five9](https://www.softwareadvice.com/call-center/five9-profile/vs/ringover/)