---
title: "Nextiva vs Ultatel Cloud Business Phone System - 2026 Comparison - Software Advice"
description: "Nextiva vs Ultatel Cloud Business Phone System - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/2683-Nextiva/vs/227125-clarity-business-phone-system/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-03"
---
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Nextiva vs Ultatel Cloud Business Phone System
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Updated November 3, 2026
# Nextiva vs. Ultatel Cloud Business Phone System: 2026 Comparison
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Updated November 3, 2026
# Nextiva vs. Ultatel Cloud Business Phone System: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/product/2683-Nextiva/)
[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)
4.6
[(931)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)
Starting Price
$25.00per month
Free trial: Not available
Free version: Not available
Pros:
- Call routing
- User-friendly interface
Cons:
- Mobile app reliability
- Feature limitations
Who uses Nextiva
Based on 931 reviews
- Popular among: Small businesses
- Most common industries: Health & Medicine (15%), Finance & Accounting (12%) and Retail, Consumer Goods & Services (10%)
- Top use cases: VoIP (29%), Telephony (26%)
83% of users recommend this product
[](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
[Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
4.7
[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
Starting Price
$18.00per month
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Ultatel Cloud Business Phone System
Based on 41 reviews
- Top use case: Business Phone Systems (73%)
93% of users recommend this product
[](https://www.softwareadvice.com/product/2683-Nextiva/)
Nextiva
4.6
[(931)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)
[](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
Ultatel Cloud Business Phone System
4.7
[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
+
Add product
Add product
## Nextiva vs Ultatel Cloud Business Phone System: At a glance
* * *
Product ratings at a glance
| | Nextiva | Ultatel Cloud Business Phone System |
| --- | --- | --- |
| Overall rating | 4.6
931 reviews | 4.7
41 reviews |
| Ease of use | 4.5 | 4.6 |
| Value for money | 4.5 | 4.8 |
| Functionality | 4.5 | 4.6 |
| Customer support | 4.5 | 4.9 |
| Ease of deployment | 4.5 | 4.7 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 972 reviews from Call Center
* * *
Auto-Dialer
2.0
Automated Attendant
3.9
Call Logging
4.6
Call Monitoring
4.7
Call Recording
4.6
Call Routing
4.8
- VoIP: 4.9
- Audio Calls: 4.8
- Online Voice Transmission: 4.8
- Voice Mail: 4.8
- Automatic Call Distribution: 4.8
- Call Routing: 4.8
- Call Monitoring: 4.7
- VoIP Connection: 4.7
- Conferencing: 4.7
- File Sharing: 4.7
- Call Center Management: 4.7
- Performance Management: 4.7
- Fax Management: 4.7
- Customer Experience Management: 4.7
- Alerts/Notifications: 4.7
- Video Conferencing: 4.6
- Real-Time Chat: 4.6
- Call Tracking Metrics: 4.6
- Call Logging: 4.6
- Chat/Messaging: 4.6
- Queue Management: 4.6
- Call Recording: 4.6
- Activity Dashboard: 4.6
- Computer Telephony Integration: 4.6
- Mobile Access: 4.6
- Reporting/Analytics: 4.5
- Voicemail Transcription: 4.5
- Multi-Channel Communication: 4.4
- Employee Recognition: 4.4
- Call Conferencing: 4.4
- Real-time Consumer-facing Chat: 4.3
- Collaboration Tools: 4.3
- Feedback Management: 4.2
- Automated Attendant: 3.9
- Contact Management: 3.7
- Call Screening: 3.7
- Access Controls/Permissions: 3.7
Auto-Dialer
N/A
Automated Attendant
4.3
Call Logging
4.1
Call Monitoring
4.6
Call Recording
4.6
Call Routing
4.5
- VoIP Connection: 4.6
- Mobile Access: 4.6
- Call Monitoring: 4.6
- Voice Mail: 4.6
- Call Recording: 4.6
- IVR: 4.5
- Call Routing: 4.5
- Caller ID: 4.5
- Video Conferencing: 4.4
- Alerts/Notifications: 4.4
- Call Transfer: 4.2
- Call Logging: 4.1
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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## Integrations
* * *
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[
Microsoft TeamsNot enough reviews
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## Reviews
* * *
Positive review:
José Gerardo R.
CS manager
Logistics and Supply Chain, 51-200 employees
"What we liked the most is having our calls, messages, and team communication in one place."
Sep 9, 2026
Negative review:
CG
Chris G.
Owner
Health, Wellness and Fitness, 11-50 employees
"Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes."
Jun 1, 2026
Positive review:
CG
Chris G.
Owner
Health, Wellness and Fitness, 11-50 employees
"The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform."
Jun 1, 2026
Negative review:
Bob W.
owner
Marketing and Advertising, Self-Employed
"I tried to use SMS but it didn't work and I contacted support."
May 20, 2026
Positive review:
JR
Jeanette R.
Operations Manager, RVT
Veterinary, 11-50 employees
"From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately."
Nov 28, 2023
Negative review:
JS
Joseph S.
HR Adminstrator
Medical Devices, 51-200 employees
"We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight."
Apr 9, 2026
[Read all reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)
Positive review:
DC
David C.
Director and VP
Electrical/Electronic Manufacturing, 11-50 employees
"Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable."
Jan 8, 2025
Negative review:
MM
Melisa M.
Development Director
E-Learning, 2-10 employees
"Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number."
Nov 15, 2023
Positive review:
MM
Mishelle M.
Project Manager
Financial Services, 51-200 employees
"Their website it user friendly and their customer service is knowledgeable."
Dec 5, 2024
Negative review:
LM
Laura M.
Director of Administration
Non-Profit Organization Management, 11-50 employees
"I don't know what they do for training, but I wish I could bottle it up!"
Sep 27, 2022
Positive review:
KP
Kremena P.
IT
Education Management, 51-200 employees
"It is a great addition to what we have been looking to get from Ultatel, we can run reports and have calls recorded for training or reviews."
Oct 26, 2022
[Read all reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
## Customer support
* * *
Nextiva
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Ultatel Cloud Business Phone System
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Nextiva
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Ultatel Cloud Business Phone System
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[RingEX vs Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/office/)