# Nextiva vs VICIdial - 2026 Comparison - Software Advice > Nextiva vs VICIdial - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/2683-Nextiva/vs/33171-vicidial --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Nextiva vs VICIdial Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # Nextiva vs. VICIdial: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # Nextiva vs. VICIdial: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/2683-Nextiva/) [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Call routing - User-friendly interface Cons: - Mobile app reliability - Feature limitations Who uses Nextiva Based on 918 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (14%), Finance & Accounting (12%) and Retail, Consumer Goods & Services (10%) - Top use cases: VoIP (29%), Telephony (26%) 83% of users recommend this product [](https://www.softwareadvice.com/call-center/vicidial-profile/) [VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) 4.7 [(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) Starting Price $400.00per month Free trial Free version Pros: - Predictive Dialer - Call Center Cons: - User Interface Who uses VICIdial Based on 265 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Utilities (20%) and Professional Services (13%) - Top use cases: Call Center (6%), Telemarketing (3%) and Telephony (2%) 91% of users recommend this product [](https://www.softwareadvice.com/product/2683-Nextiva/) Nextiva 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) [](https://www.softwareadvice.com/call-center/vicidial-profile/) VICIdial 4.7 [(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 918 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.6 4.7 Based on 265 reviews Ease of use 4.3 Value for money 4.8 Customer support 4.5 Functionality 4.7 ## User interface * * * ## Key features Features selected based on 1,183 reviews from Call Center * * * Auto-Dialer 2.0 Automated Attendant 3.9 Call Logging 4.6 Call Monitoring 4.7 Call Recording 4.6 Call Routing 4.8 Auto-Dialer N/A Automated Attendant N/A Call Logging 4.8 Call Monitoring 4.7 Call Recording 4.7 Call Routing 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Zoho CRMNot enough reviews ](https://www.softwareadvice.com/crm/zoho-crm-profile/)[ Five9Not enough reviews ](https://www.softwareadvice.com/call-center/five9-profile/) [ ConvosoNot enough reviews ](https://www.softwareadvice.com/voip/safesoft-contact-profile/)[ eFaxNot enough reviews ](https://www.softwareadvice.com/fax-server/efax-corporate-profile/)[ Vtiger CRMNot enough reviews ](https://www.softwareadvice.com/crm/vtiger-profile/) ## Reviews * * * CG Chris G.OwnerHealth, Wellness and Fitness, 11-50 employees "The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform." Jun 1, 2026 CG Chris G.OwnerHealth, Wellness and Fitness, 11-50 employees "Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes." Jun 1, 2026 VR Verified ReviewerTransfer Sales AgentInsurance, 501-1000 employees "Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion" Apr 30, 2026 VR Verified ReviewerTransfer Sales AgentInsurance, 501-1000 employees "Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[VoIP.ms vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/185743-voipms/)[Ringover vs VICIdial](https://www.softwareadvice.com/voip/ringover-profile/vs/vicidial/)[Convoso vs VICIdial](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/vicidial/)