Nextiva vs Twilio
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.6 / 5
4.1 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
September 23, 2024
August 31, 2024
Pros/Cons
Pros
- They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.
- The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.
- Having been with them almost 3 years now I can say confidently that they have a great customer support team. Any issues my team has had have been resolved immediately.
Cons
- The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.
- Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.
- Our onboarding to Nextiva was, frankly, a terrible and protracted experience.
Pros
- The best feature is easy to install and easy to integrate with web. Also easy to response to customer and generate best dashboards to access data.
- Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.
- There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
Cons
- When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.
- Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.
- When you first start using them you can get lost in the documentation before understanding how it is setup.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
