---
title: "Nextiva vs Dialpad - 2026 Comparison - Software Advice"
description: "Nextiva vs Dialpad - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/"
page_type: "comparison"
language: "en"
---

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Nextiva vs Dialpad

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Updated October 19, 2026

# Nextiva vs. Dialpad: 2026 Comparison

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Real Human Advice

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Updated October 19, 2026

# Nextiva vs. Dialpad: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Product comparison

Compare up to 3 products side-by-side

+

Add product

[](https://www.softwareadvice.com/product/2683-Nextiva/)

[Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

4.6

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Starting Price

$25.00per month

Free trial: Not available

Free version: Not available

Pros:

-   Call routing
-   User-friendly interface

Cons:

-   Mobile app reliability
-   Feature limitations

Who uses Nextiva

Based on 919 reviews

-   Popular among: Small businesses
-   Most common industries: Health & Medicine (15%), Finance & Accounting (12%) and Retail, Consumer Goods & Services (10%)
-   Top use cases: VoIP (29%), Telephony (26%)

83% of users recommend this product

[](https://www.softwareadvice.com/voip/dialpad-profile/)

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

4.2

[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Starting Price

$27.00per month

Free trial: Available

Free version: Not available

Pros:

-   Multi-device support
-   Mobile app

Cons:

-   Customer support issues
-   Unreliable call quality

Who uses Dialpad

Based on 572 reviews

-   Popular among: Small businesses
-   Most common industries: IT & Software Development (18%), Professional Services (13%) and Finance & Accounting (9%)
-   Top use cases: VoIP (9%), Business Phone Systems (9%) and Call Center (8%)

69% of users recommend this product

[](https://www.softwareadvice.com/product/2683-Nextiva/)

Nextiva

4.6

[(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

[](https://www.softwareadvice.com/voip/dialpad-profile/)

Dialpad

4.2

[(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

+

Add product

Add product

## Nextiva vs Dialpad: At a glance

* * *

Product ratings at a glance
|  | Nextiva | Dialpad |
| --- | --- | --- |
| Overall rating | 4.6<br>919 reviews | 4.2<br>572 reviews |
| Ease of use | 4.5 | 4.3 |
| Value for money | 4.5 | 4.1 |
| Functionality | 4.5 | 4.2 |
| Customer support | 4.5 | 4.0 |
| Ease of deployment | 4.6 | 4.0 |

Best in comparison

## User interface

* * *

## Key features

Features selected based on 1,491 reviews from Call Center

* * *

Agent Interface

N/A

Auto-Dialer

2.0

Automated Attendant

3.9

Call Logging

4.6

Call Monitoring

4.7

Call Recording

4.6

-   VoIP: 4.9
-   Audio Calls: 4.8
-   Online Voice Transmission: 4.8
-   Voice Mail: 4.8
-   Automatic Call Distribution: 4.8
-   Call Routing: 4.7
-   Call Monitoring: 4.7
-   VoIP Connection: 4.7
-   Conferencing: 4.7
-   Performance Management: 4.7
-   Call Center Management: 4.7
-   File Sharing: 4.7
-   Customer Experience Management: 4.7
-   Fax Management: 4.7
-   Alerts/Notifications: 4.7
-   Video Conferencing: 4.6
-   Real-Time Chat: 4.6
-   Call Tracking Metrics: 4.6
-   Call Logging: 4.6
-   Chat/Messaging: 4.6
-   Queue Management: 4.6
-   Call Recording: 4.6
-   Activity Dashboard: 4.6
-   Mobile Access: 4.6
-   Computer Telephony Integration: 4.6
-   Reporting/Analytics: 4.5
-   Voicemail Transcription: 4.5
-   Multi-Channel Communication: 4.4
-   Employee Recognition: 4.4
-   Call Conferencing: 4.4
-   Real-time Consumer-facing Chat: 4.3
-   Collaboration Tools: 4.3
-   Feedback Management: 4.2
-   Automated Attendant: 3.9
-   Contact Management: 3.7
-   Access Controls/Permissions: 3.7
-   Call Screening: 3.7

Agent Interface

4.7

Auto-Dialer

N/A

Automated Attendant

N/A

Call Logging

N/A

Call Monitoring

N/A

Call Recording

N/A

-   Computer Telephony Integration: 4.7
-   Agent Interface: 4.7
-   VoIP Connection: 4.6
-   IVR: 4.4
-   On-Demand Recording: 4.3
-   Reporting/Analytics: 4.3
-   Automated Routing: 4.3
-   Call Recording: 4.3
-   Archiving & Retention: 4.2
-   Caller ID: 4.2
-   Chat/Messaging: 4.1
-   Call Monitoring: 4.1
-   Voice Mail: 4.1
-   Activity Tracking: 4.1
-   Call List Management: 4.0
-   Call Logging: 4.0
-   Call Center Management: 4.0
-   Online Voice Transmission: 4.0
-   Call Routing: 4.0
-   Contact Management: 3.9
-   Mobile Access: 3.9
-   CRM: 3.9
-   Video Conferencing: 3.8
-   Alerts/Notifications: 3.7
-   Automatic Call Distribution: 3.6
-   Communication Management: 3.6
-   Call Transfer: 3.5

### Wondering if these products fit your needs?

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### Wondering if these products fit your needs?

Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.

LexiAdvisor for 8 years

## Integrations

* * *

[

Microsoft TeamsNot enough reviews

](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[

Microsoft OutlookNot enough reviews

](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[

HubSpot Marketing HubNot enough reviews

](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/)

-   Zoho Calendar
-   Microsoft Access
-   Gong
-   HubSpot Sales Hub
-   CallRevu
-   Google Contacts
-   Zoho CRM
-   ActiveCampaign
-   Salesforce Sales Cloud

[

Zendesk SuiteNot enough reviews

](https://www.softwareadvice.com/product/26892-Zendesk/)[

Salesforce Sales CloudNot enough reviews

](https://www.softwareadvice.com/product/2764-Salesforce/)[

DomoNot enough reviews

](https://www.softwareadvice.com/bi/domo-profile/)

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-   Okta
-   ServiceNow
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-   Microsoft Teams
-   Microsoft Outlook
-   Bullhorn
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-   Slack
-   Dialpad Ai Contact Center
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-   HappyFox Workflows
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-   Alexa
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-   OneLogin
-   Chorus
-   CEIPAL ATS
-   Kustomer
-   HubSpot CRM
-   Clio
-   Google Calendar
-   Dynamics 365
-   Gmail
-   Front
-   Rafiki AI
-   Outreach
-   Make
-   Copper
-   Zoom Workplace
-   CRM HUB 360

## Reviews

* * *

Positive review:

CG

Chris G.

Owner

Health, Wellness and Fitness, 11-50 employees

"The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform."

Jun 1, 2026

Negative review:

CG

Chris G.

Owner

Health, Wellness and Fitness, 11-50 employees

"Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes."

Jun 1, 2026

Positive review:

JR

Jeanette R.

Operations Manager, RVT

Veterinary, 11-50 employees

"From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately."

Nov 28, 2023

Negative review:

Bob W.

owner

Marketing and Advertising, Self-Employed

"I tried to use SMS but it didn't work and I contacted support."

May 20, 2026

Positive review:

Jacqueline S.

Managing Director

Online Media, 11-50 employees

"Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent."

Nov 27, 2023

Negative review:

JS

Joseph S.

HR Adminstrator

Medical Devices, 51-200 employees

"We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight."

Apr 9, 2026

[Read all reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)

Positive review:

JR

Jennifer R.

Teacher

E-Learning, 501-1000 employees

"The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families."

May 25, 2026

Negative review:

SG

Skyler G.

Quality Manager

Construction, 51-200 employees

"Live chatting with a person or getting someone on the phone is difficult."

May 19, 2026

Positive review:

JR

Jennifer R.

Teacher

E-Learning, 501-1000 employees

"The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day."

May 25, 2026

Negative review:

JN

James N.

DIRECTOR

Health, Wellness and Fitness, 2-10 employees

"Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue."

Nov 11, 2024

Positive review:

AL

Ariel L.

Director of customer support and success

Marketing and Advertising, 11-50 employees

"It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales."

Jun 5, 2025

Negative review:

EL

Elisabeth L.

Co-founder

Design, 201-500 employees

"We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history."

Nov 2, 2024

[Read all reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

## Customer support

* * *

Nextiva

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

Dialpad

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

## Training options

* * *

Nextiva

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

Dialpad

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

## Send this comparison chart to my inbox

## Popular Comparisons

* * *

[RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[RingEX vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/office/)