# Nextiva vs Dialpad - 2026 Comparison - Software Advice > Nextiva vs Dialpad - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Nextiva vs Dialpad Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # Nextiva vs. Dialpad: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # Nextiva vs. Dialpad: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/2683-Nextiva/) [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Call routing - User-friendly interface Cons: - Mobile app reliability - Feature limitations Who uses Nextiva Based on 918 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (14%), Finance & Accounting (12%) and Retail, Consumer Goods & Services (10%) - Top use cases: VoIP (29%), Telephony (26%) 83% of users recommend this product [](https://www.softwareadvice.com/voip/dialpad-profile/) [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Starting Price $27.00per month Free trial Free version Pros: - Multi-device support - Mobile app Cons: - Customer support issues - Unreliable call quality Who uses Dialpad Based on 564 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (18%), Professional Services (12%) and Finance & Accounting (9%) - Top use cases: VoIP (9%), Business Phone Systems (9%) and Call Center (8%) 69% of users recommend this product [](https://www.softwareadvice.com/product/2683-Nextiva/) Nextiva 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) [](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad 4.2 [(564)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 918 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.6 4.2 Based on 564 reviews Ease of use 4.3 Value for money 4.1 Customer support 4.0 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 1,482 reviews from Call Center * * * Auto-Dialer 2.0 Automated Attendant 3.9 Automatic Call Distribution N/A Call Logging 4.6 Call Monitoring 4.7 Call Recording 4.6 Auto-Dialer N/A Automated Attendant N/A Automatic Call Distribution 3.6 Call Logging N/A Call Monitoring 4.1 Call Recording 4.2 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Zoho CRMNot enough reviews ](https://www.softwareadvice.com/crm/zoho-crm-profile/)[ Five9Not enough reviews ](https://www.softwareadvice.com/call-center/five9-profile/) [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ DomoNot enough reviews ](https://www.softwareadvice.com/bi/domo-profile/) ## Reviews * * * CG Chris G.OwnerHealth, Wellness and Fitness, 11-50 employees "The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform." Jun 1, 2026 CG Chris G.OwnerHealth, Wellness and Fitness, 11-50 employees "Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes." Jun 1, 2026 JR Jennifer R.TeacherE-Learning, 501-1000 employees "The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families." May 25, 2026 SG Skyler G.Quality ManagerConstruction, 51-200 employees "Live chatting with a person or getting someone on the phone is difficult." May 19, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[VoIP.ms vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/185743-voipms/)[RingEX vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/office/)[Ringover vs Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/vs/ringover/)