Zendesk Suite vs Influitive
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.5 / 5
Value for Money
4.2 / 5
4.5 / 5
Customer Support
4.3 / 5
4.8 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
October 9, 2024
December 12, 2023
Pros/Cons
Pros
- I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.
- I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
- Best feature is the integration with other tools like Jira. Also real time notifications on emails make it handy to get great response time and the tracking of the ticket becomes very easy.
Cons
- We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.
- The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.
- Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
Pros
- Shows our customers we appreciate the efforts they take when engaging with our brand. Rewards/points gamification is an awesome and fun feature.
- Rewards that customers enjoy. Reporting that helps determine the effectiveness of the program.
- Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform.
Cons
- It is a little clunky and I receive quite a bit of negative feedback from my customers. My other pain point is how difficult it is to add images/formatting to challenges.
- Some limitations in the technology - e-mail problems and limited functionality.
- There are integrations with Salesforce and Marketo and some other systems. I had some trouble getting all of this set up to work properly.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
6 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
