# Zendesk Suite vs UserVoice - 2026 Comparison - Software Advice > Zendesk Suite vs UserVoice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/26892-Zendesk/vs/147022-uservoice --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Zendesk Suite vs UserVoice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 18, 2026 # Zendesk Suite vs. UserVoice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 18, 2026 # Zendesk Suite vs. UserVoice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4081 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) [UserVoice](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses UserVoice Based on 70 reviews - Top use cases: Idea Management (7%), Customer Experience (4%) and Customer Satisfaction (4%) 68% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) UserVoice 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 4,081 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.4 4.3 Based on 70 reviews Ease of use 4.2 Value for money 3.8 Customer support 4.1 Functionality 3.8 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 4,151 reviews from Customer Experience * * * Activity Dashboard 4.6 Alerts/Escalation 4.4 Automated Routing 4.2 Collaboration Tools 4.5 Macros/Templated Responses 4.2 Multi-Channel Communication 4.2 Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools 4.0 Macros/Templated Responses N/A Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) [ Tray.ioNot enough reviews ](https://www.softwareadvice.com/bpm/tray-io-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Stitch LabsNot enough reviews ](https://www.softwareadvice.com/scm/stitch-labs-profile/) ## Reviews * * * SP Sonu P.Systems AnalystConsumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 LL Lance L.Service coordinatorInternet, 201-500 employees "The amount of time it took to get everything situated and rolled out took longer than I anticipated however that could be my own miscalculation." Jun 9, 2026 SS Sam S.UX DesignerTelecommunications, 11-50 employees "It is easy for others in the company to contribute ideas from users." Dec 21, 2023 SS Sam S.UX DesignerTelecommunications, 11-50 employees "There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for." Dec 21, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[LiveAgent vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[LiveChat vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27068-livechat/)[Freshdesk vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)