--- title: "Zendesk Suite vs UserVoice - 2026 Comparison - Software Advice" description: "Zendesk Suite vs UserVoice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/compare/26892-Zendesk/vs/147022-uservoice/" page_type: "comparison" language: "en" publication_date: "2026-11-03" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Zendesk Suite vs UserVoice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 3, 2026 # Zendesk Suite vs. UserVoice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 3, 2026 # Zendesk Suite vs. UserVoice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial: Available Free version: Not available Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4116 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) [UserVoice](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/reviews/) Starting Price Not provided by vendor Free trial: Available Free version: Not available Pros: Not enough reviews Cons: Not enough reviews Who uses UserVoice Based on 70 reviews - Top use cases: Idea Management (7%), Customer Experience (4%) and Customer Satisfaction (4%) 68% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/product-roadmap/uservoice-profile/) UserVoice 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/reviews/) + Add product Add product ## Zendesk Suite vs UserVoice: At a glance * * * Product ratings at a glance | | Zendesk Suite | UserVoice | | --- | --- | --- | | Overall rating | 4.4
4,116 reviews | 4.3
70 reviews | | Ease of use | 4.3 | 4.2 | | Value for money | 4.2 | 3.8 | | Functionality | 4.4 | 3.8 | | Customer support | 4.3 | 4.1 | | Ease of deployment | 4.3 | 5.0 | Best in comparison Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 4,186 reviews from Customer Experience * * * Activity Dashboard 4.5 Alerts/Escalation 4.4 Automated Routing 4.2 Collaboration Tools 4.5 Macros/Templated Responses 4.2 Multi-Channel Communication 4.2 - Search/Filter: 4.8 - Customer History: 4.8 - Real-Time Updates: 4.8 - Issue Tracking: 4.8 - Communication Management: 4.7 - SSL Security: 4.7 - Offline Form: 4.7 - Real-Time Monitoring: 4.7 - Canned Responses: 4.6 - Catalog Management: 4.6 - Problem Management: 4.6 - Archiving & Retention: 4.6 - Call Center Management: 4.6 - Real-time Consumer-facing Chat: 4.6 - File Sharing: 4.6 - Issue Management: 4.6 - Knowledge Management: 4.6 - Ticket Management: 4.5 - Collaboration Tools: 4.5 - Call Logging: 4.5 - Support Ticket Management: 4.5 - Campaign Management: 4.5 - Release Management: 4.5 - Activity Dashboard: 4.5 - Customer Database: 4.5 - Call Recording: 4.5 - Interaction Tracking: 4.5 - Support Ticket Tracking: 4.5 - Chat/Messaging: 4.5 - Call Routing: 4.5 - Dashboard: 4.5 - Call Monitoring: 4.5 - Computer Telephony Integration: 4.5 - Activity Tracking: 4.4 - Real-Time Notifications: 4.4 - Call Scripting: 4.4 - Transcripts/Chat History: 4.4 - Health Score: 4.4 - Customer Management: 4.4 - Queue Management: 4.4 - Self Service Portal: 4.4 - Customizable Forms: 4.4 - Proactive Chat: 4.4 - Customizable Templates: 4.4 - Multi-Language: 4.4 - VoIP Connection: 4.4 - Contact Management: 4.4 - Caller ID: 4.4 - Reporting & Statistics: 4.4 - Lead Management: 4.4 - Email Management: 4.4 - Service Level Agreement (SLA) Management: 4.4 - Alerts/Escalation: 4.4 - Help Desk Management: 4.3 - Drag & Drop: 4.3 - Negative Feedback Management: 4.3 - On-Demand Communications: 4.3 - Commenting/Notes: 4.3 - Workflow Management: 4.3 - Surveys & Feedback: 4.3 - Prioritization: 4.3 - Sales Pipeline Management: 4.3 - Knowledge Base Management: 4.3 - Performance Metrics: 4.3 - Live Chat: 4.3 - Incident Management: 4.3 - IVR: 4.3 - Task Management: 4.3 - Reporting/Analytics: 4.2 - Customer Experience Management: 4.2 - Full Text Search: 4.2 - Real-Time Chat: 4.2 - Content Management: 4.2 - Mobile Access: 4.2 - Macros/Templated Responses: 4.2 - API: 4.2 - Automated Routing: 4.2 - Feedback Management: 4.2 - Customizable Fields: 4.2 - Multi-Channel Communication: 4.2 - Automatic Call Distribution: 4.2 - Text Editing: 4.1 - Alerts/Notifications: 4.1 - Discussions/Forums: 4.1 - Real-Time Analytics: 4.1 - Autoresponders: 4.1 - Document Storage: 4.1 - Data Import/Export: 4.1 - Customizable Branding: 4.1 - Mobile App: 4.1 - CRM: 4.1 - SMS Messaging: 4.0 - Complaint Monitoring: 4.0 - Third-Party Integrations: 4.0 - AI Copilot: 3.9 - Social Media Integration: 3.9 - Survey/Poll Management: 3.8 - Customer Segmentation: 3.8 - Change Management: 3.8 - Customizable Reports: 3.8 - Contract/License Management: 3.7 Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools 4.0 Macros/Templated Responses N/A Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) - AWeber - Breeze - CheckMarket - Cirrus Insight - Cyfe - Dropbox - Easy Insight - Formstack Forms - Higher Logic Thrive - Humanity Schedule - iorad - kintone - PandaDoc - Pipedrive - PrestaShop - SalesSeek - Sharpen - Slack - Sprinklr Social - Solve CRM - Talkdesk - Teamgate - Teamwork.com - TMetric - Totango - Zoho CRM - MyFeelBack - Genesys Cloud CX - Klaviyo - miniOrange - Kommo - Autotask PSA - Customer Thermometer - Drupal - elevio - HappyFox Chat - Harvest - Highrise - Igloo - LoginRadius - Adobe Commerce - Moxo - Olark - Salesforce Sales Cloud - Twilio Segment - TimeCamp - Wistia - Zoom Workplace - Brushfire - Bird - Spinify - ValueOps - Meta for Business - 123FormBuilder - Agile CRM - ChargeOver - ClicData - Close - Emma by Marigold - GetResponse - Helpshift - Hexnode UEM - HubSpot CRM - Planview PPM Pro - Joomla - Litmos - SurveyLab - OpsGenie - Yext - Yonyx - Zapier - WorkflowMax - Tray.io - Quiq - ScreenConnect - Beanstalk - ManageEngine ADManager Plus - Asset Panda - Benchmark Email - Geckoboard - Hootsuite - Jitterbit - HubSpot Data Hub - SolarWinds Service Desk - ScreenSteps - TeamViewer ONE - Trello - Woopra - Microsoft Viva Engage - Zoho Books - Nicereply - Pendo - Plecto - EZ Texting - Aircall - Algolia - Bedrock Data [ Tray.ioNot enough reviews ](https://www.softwareadvice.com/bpm/tray-io-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Stitch LabsNot enough reviews ](https://www.softwareadvice.com/scm/stitch-labs-profile/) - SurveyMonkey - Zendesk Suite - Jira - Fivetran - Microsoft Visual Studio - Salesforce Sales Cloud ## Reviews * * * Positive review: MT Maisie T. Customer Support Specialist Museums and Institutions, 1001-5000 employees "Zendesk Suite's ticketing system works well enough for our team, with features like customizable views and assignees making it pretty solid for tracking issues." Jul 18, 2026 Negative review: LL Lance L. Service coordinator Internet, 201-500 employees "The amount of time it took to get everything situated and rolled out took longer than I anticipated however that could be my own miscalculation." Jun 9, 2026 Positive review: SP Sonu P. Systems Analyst Consumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 Negative review: Hadi B. Product Coordinator E-Learning, 10000+ employees "Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools." Apr 23, 2026 Positive review: AT Anita T. Senior Solution Architect Hospital & Health Care, 1001-5000 employees "Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics." Dec 16, 2025 Negative review: TK Tatsiana K. Manager Computer Software, 51-200 employees "In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around." Apr 8, 2026 [Read all reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Positive review: SS Sam S. UX Designer Telecommunications, 11-50 employees "It is easy for others in the company to contribute ideas from users." Dec 21, 2023 Negative review: SS Sam S. UX Designer Telecommunications, 11-50 employees "There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for." Dec 21, 2023 Positive review: VR Verified Reviewer CEO Information Technology and Services, 2-10 employees "The widget to get feedback integrated into your web application is great and the user can self serve from Knowledge base articles, other users' ideas, or ask our support team." May 5, 2022 Negative review: VR Verified Reviewer CEO Information Technology and Services, 2-10 employees "The product backend is quite outdated in UX and over the years it becomes more complex (at least for the size of my company). " May 5, 2022 Positive review: TD Tasha D. Product Manager Computer Software, 11-50 employees "Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful." Nov 4, 2021 Negative review: TD Tasha D. Product Manager Computer Software, 11-50 employees "We couldn't send out bulk communications when we were having an outage or we were releasing new features." Nov 4, 2021 [Read all reviews](https://www.softwareadvice.com/product-roadmap/uservoice-profile/reviews/) ## Customer support * * * Zendesk Suite Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available UserVoice Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Not available 24/7: Not available Chat: Not available ## Training options * * * Zendesk Suite In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available UserVoice In Person: Not available Live Online: Not available Webinars: Not available Documentation: Not available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[monday AI Work Platform vs UserVoice](https://www.softwareadvice.com/marketing/monday-com-profile/vs/uservoice/)