# Zendesk Suite vs Gladly - 2026 Comparison - Software Advice > Zendesk Suite vs Gladly - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/26892-Zendesk/vs/168565-gladly --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Zendesk Suite vs Gladly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # Zendesk Suite vs. Gladly: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # Zendesk Suite vs. Gladly: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4080 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/call-center/gladly-profile/) [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gladly Based on 139 reviews - Popular among: Enterprise organizations - Most common industry: Retail, Consumer Goods & Services (68%) - Top use case: Customer Service (67%) 91% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/call-center/gladly-profile/) Gladly 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 4,080 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.4 4.8 Based on 139 reviews Ease of use 4.9 Value for money 4.8 Customer support 4.8 Functionality 4.8 ## User interface * * * ## Key features Features selected based on 4,219 reviews from Call Center * * * Activity Dashboard 4.6 Alerts/Escalation 4.4 Automated Routing 4.2 Call Center Management N/A Collaboration Tools 4.5 Knowledge Base Management N/A Activity Dashboard N/A Alerts/Escalation 4.8 Automated Routing 4.8 Call Center Management 4.8 Collaboration Tools N/A Knowledge Base Management 4.8 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ Adobe CommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/)[ Twitter/XNot enough reviews ](https://www.softwareadvice.com/social-networking/twitter-profile/) ## Reviews * * * SP Sonu P.Systems AnalystConsumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 TK Tatsiana K.ManagerComputer Software, 51-200 employees "In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around." Apr 8, 2026 RM Ryan M.Customer Experience ManagerConsumer Goods, 51-200 employees "Maintaining Gladly Answers has also made it easier for me to streamline solutions and reduce repeat contacts, which benefits both our customers and our team. While there are still a few features on our wishlist that would make day-to-day operations even smoother, Gladly has already improved efficiency, collaboration, and the overall experience we’re able to deliver." Aug 27, 2025 Vishvesh P.Marketing ExecutiveHospital & Health Care, 2-10 employees "Another issue is that there is no way to upload images and videos; without this feature we can not properly assign and track incidents for our support teams because we have very little communication with support staff on how to assign ours to each other." Dec 25, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[LiveAgent vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[Salesforce Sales Cloud vs Gladly](https://www.softwareadvice.com/compare/2764-Salesforce/vs/168565-gladly/)[LiveAgent vs Gladly](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)