# Zendesk Suite vs Kayako - 2026 Comparison - Software Advice > Zendesk Suite vs Kayako - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/26892-Zendesk/vs/27060-kayako --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Zendesk Suite vs Kayako Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # Zendesk Suite vs. Kayako: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # Zendesk Suite vs. Kayako: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4080 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/help-desk/kayako-profile/) [Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/) 4.0 [(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Kayako Based on 176 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (36%) - Top use cases: Customer Support (9%), Customer Service (5%) and Help Desk (5%) 54% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/help-desk/kayako-profile/) Kayako 4.0 [(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 4,080 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.4 4.0 Based on 176 reviews Ease of use 3.9 Value for money 3.8 Customer support 3.9 Functionality 3.8 Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives Looking for better functionality? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 4,256 reviews from Customer Service * * * Activity Dashboard 4.6 Alerts/Escalation 4.4 Automated Routing 4.2 Collaboration Tools 4.5 CRM N/A Email Management N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A CRM 5.0 Email Management 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) [ ActiveCampaignNot enough reviews ](https://www.softwareadvice.com/crm/activecampaign-profile/)[ ChargebeeNot enough reviews ](https://www.softwareadvice.com/accounting/chargebee-profile/)[ Google Analytics 360Not enough reviews ](https://www.softwareadvice.com/bi/google-analytics-profile/) ## Reviews * * * SP Sonu P.Systems AnalystConsumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 TK Tatsiana K.ManagerComputer Software, 51-200 employees "In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around." Apr 8, 2026 NM Natale M.Senior Field TechnicianInformation Technology and Services, 2-10 employees "It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent." May 22, 2025 DM David M.AdminTelecommunications, 2-10 employees "Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps." Apr 21, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[LiveAgent vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[LiveAgent vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/liveagent/)[Tidio vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/tidio-chat/)