Zendesk Suite vs LiveChat
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.2 / 5
4.5 / 5
Customer Support
4.3 / 5
4.6 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
September 4, 2024
June 13, 2024
Pros/Cons
Pros
- I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.
- I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.
- I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
Cons
- We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.
- The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.
- Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
Pros
- Perfectly, it made things so easy even though my issue took a while to resolve. They did everything perfectly on their part and were able to due to the ease of use of live chat.
- I use this software to help with my typing skills by practicing my speed and accuracy. I use this software daily because it is fun to use and I get better the more I practice.
- We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.
Cons
- On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
- No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details.
- The internet is a risky place, and people tend to always be worried about their information being shared.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
1 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
