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Zendesk Suite vs SAP Customer Experience
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.8 / 5
Value for Money
4.2 / 5
4 / 5
Customer Support
4.3 / 5
4.2 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
March 10, 2025
March 7, 2025
Pros/Cons
Pros
- I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.
- I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
- Best feature is the integration with other tools like Jira. Also real time notifications on emails make it handy to get great response time and the tracking of the ticket becomes very easy.
Cons
- We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.
- The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.
- Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
Pros
- Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me.
- Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this.
- It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Cons
- Sometimes errors are a little vague and we are unable to determine the root cause.
- It was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc.
- Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
3 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
