# Zendesk Suite vs TOPdesk - 2026 Comparison - Software Advice > Zendesk Suite vs TOPdesk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/26892-Zendesk/vs/64429-topdesk --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Zendesk Suite vs TOPdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # Zendesk Suite vs. TOPdesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # Zendesk Suite vs. TOPdesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4080 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/crm/topdesk-profile/) [TOPdesk](https://www.softwareadvice.com/crm/topdesk-profile/) 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) Starting Price €61.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses TOPdesk Based on 111 reviews - Popular among: Enterprise organizations - Most common industries: Government (20%), Education & Learning (13%) and Health & Medicine (12%) - Top use cases: Help Desk (23%), IT Service (22%) and Service Desk (17%) 79% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/crm/topdesk-profile/) TOPdesk 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 4,080 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.4 4.4 Based on 111 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.5 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 4,191 reviews from Customer Service * * * Access Controls/Permissions N/A Activity Dashboard 4.6 Alerts/Escalation 4.4 Automated Routing 4.2 Collaboration Tools 4.5 Macros/Templated Responses 4.2 Access Controls/Permissions 4.4 Activity Dashboard N/A Alerts/Escalation 3.8 Automated Routing 3.9 Collaboration Tools N/A Macros/Templated Responses 5.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) [ TeamViewer ONENot enough reviews ](https://www.softwareadvice.com/voip/teamviewer-profile/)[ TrelloNot enough reviews ](https://www.softwareadvice.com/project-management/trello-profile/)[ Microsoft Power BINot enough reviews ](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/) ## Reviews * * * SP Sonu P.Systems AnalystConsumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 TK Tatsiana K.ManagerComputer Software, 51-200 employees "In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around." Apr 8, 2026 Peter B.vCISOHospital & Health Care, 5001-10000 employees "Used for an ITSM ticketing system, great for logging incidents, service requests and changes with a simple and easy to use GUI, with good AD integration" Apr 27, 2026 RV Remon v.Functional Application managerHospital & Health Care, 5001-10000 employees "Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk." Dec 14, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[LiveAgent vs Zendesk Suite](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ACMP Suite vs TOPdesk](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/vs/topdesk/)[Wasp Asset vs TOPdesk](https://www.softwareadvice.com/cmms/assetcloud-profile/vs/topdesk/) Zendesk Suite vs TOPdesk - 2026 Comparison - Software Advice