--- title: "Zendesk Suite vs HubSpot Service Hub - 2026 Comparison - Software Advice" description: "Zendesk Suite vs HubSpot Service Hub - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/compare/26892-Zendesk/vs/87104-hubspot-service-hub/" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Zendesk Suite vs HubSpot Service Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 9, 2026 # Zendesk Suite vs. HubSpot Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 9, 2026 # Zendesk Suite vs. HubSpot Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/26892-Zendesk/) [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price $55.00per month Free trial: Available Free version: Not available Pros: - Ease of Use - Customer Support Cons: - Pricing - Email Management Who uses Zendesk Suite Based on 4116 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (27%), Retail, Consumer Goods & Services (12%) and Professional Services (11%) - Top use cases: Help Desk (18%), Customer Service (13%) and Live Chat (10%) 73% of users recommend this product [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) 4.4 [(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) Starting Price $15.00per month Free trial: Available Free version: Available Pros: Not enough reviews Cons: Not enough reviews Who uses HubSpot Service Hub Based on 193 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Professional Services (12%) and Health & Medicine (10%) - Top use cases: Customer Service (21%), Live Chat (17%) and CRM (16%) 73% of users recommend this product [](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk Suite 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) HubSpot Service Hub 4.4 [(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) + Add product Add product ## Zendesk Suite vs HubSpot Service Hub: At a glance * * * Product ratings at a glance | | Zendesk Suite | HubSpot Service Hub | | --- | --- | --- | | Overall rating | 4.4
4,116 reviews | 4.4
193 reviews | | Ease of use | 4.3 | 4.4 | | Value for money | 4.2 | 4.2 | | Functionality | 4.4 | 4.1 | | Customer support | 4.3 | 4.5 | | Ease of deployment | 4.3 | 4.5 | Best in comparison ## User interface * * * ## Key features Features selected based on 4,309 reviews from Customer Success * * * Activity Dashboard 4.5 Alerts/Escalation 4.4 Automated Routing 4.2 Collaboration Tools 4.5 CRM N/A Knowledge Base Management N/A - Search/Filter: 4.8 - Customer History: 4.8 - Issue Tracking: 4.8 - Real-Time Updates: 4.8 - Communication Management: 4.7 - Real-Time Monitoring: 4.7 - Offline Form: 4.7 - SSL Security: 4.7 - Canned Responses: 4.6 - Catalog Management: 4.6 - Problem Management: 4.6 - Archiving & Retention: 4.6 - Call Center Management: 4.6 - Real-time Consumer-facing Chat: 4.6 - File Sharing: 4.6 - Knowledge Management: 4.6 - Issue Management: 4.6 - Ticket Management: 4.5 - Collaboration Tools: 4.5 - Call Logging: 4.5 - Support Ticket Management: 4.5 - Activity Dashboard: 4.5 - Release Management: 4.5 - Campaign Management: 4.5 - Customer Database: 4.5 - Call Recording: 4.5 - Interaction Tracking: 4.5 - Support Ticket Tracking: 4.5 - Chat/Messaging: 4.5 - Call Routing: 4.5 - Call Monitoring: 4.5 - Computer Telephony Integration: 4.5 - Activity Tracking: 4.4 - Real-Time Notifications: 4.4 - Call Scripting: 4.4 - Transcripts/Chat History: 4.4 - Health Score: 4.4 - Customer Management: 4.4 - Dashboard: 4.4 - Queue Management: 4.4 - Customizable Forms: 4.4 - Proactive Chat: 4.4 - Self Service Portal: 4.4 - Customizable Templates: 4.4 - Multi-Language: 4.4 - VoIP Connection: 4.4 - Contact Management: 4.4 - Caller ID: 4.4 - Reporting & Statistics: 4.4 - Lead Management: 4.4 - Email Management: 4.4 - Service Level Agreement (SLA) Management: 4.4 - Alerts/Escalation: 4.4 - Help Desk Management: 4.3 - Negative Feedback Management: 4.3 - On-Demand Communications: 4.3 - Commenting/Notes: 4.3 - Drag & Drop: 4.3 - Workflow Management: 4.3 - Surveys & Feedback: 4.3 - Prioritization: 4.3 - Sales Pipeline Management: 4.3 - Knowledge Base Management: 4.3 - Performance Metrics: 4.3 - Live Chat: 4.3 - Incident Management: 4.3 - Task Management: 4.3 - IVR: 4.3 - Reporting/Analytics: 4.2 - Customer Experience Management: 4.2 - Full Text Search: 4.2 - Real-Time Chat: 4.2 - Content Management: 4.2 - Mobile Access: 4.2 - Macros/Templated Responses: 4.2 - API: 4.2 - Automated Routing: 4.2 - Feedback Management: 4.2 - Customizable Fields: 4.2 - Multi-Channel Communication: 4.2 - Automatic Call Distribution: 4.2 - Text Editing: 4.1 - Alerts/Notifications: 4.1 - Discussions/Forums: 4.1 - Real-Time Analytics: 4.1 - Autoresponders: 4.1 - Document Storage: 4.1 - Data Import/Export: 4.1 - Mobile App: 4.1 - Customizable Branding: 4.1 - CRM: 4.1 - SMS Messaging: 4.0 - Complaint Monitoring: 4.0 - Third-Party Integrations: 4.0 - AI Copilot: 3.9 - Social Media Integration: 3.9 - Survey/Poll Management: 3.8 - Customer Segmentation: 3.8 - Change Management: 3.8 - Customizable Reports: 3.8 - Contract/License Management: 3.7 Activity Dashboard N/A Alerts/Escalation 4.0 Automated Routing 4.7 Collaboration Tools N/A CRM 4.5 Knowledge Base Management 4.3 - Real-Time Notifications: 4.7 - Contact Database: 4.7 - Support Ticket Management: 4.7 - Interaction Tracking: 4.6 - Email Management: 4.6 - Data Import/Export: 4.6 - Document Storage: 4.6 - CRM: 4.5 - Contact Management: 4.5 - Multi-Channel Communication: 4.5 - Mobile Access: 4.5 - Ticket Management: 4.5 - Transcripts/Chat History: 4.4 - Real-time Consumer-facing Chat: 4.4 - Customer Database: 4.4 - Reporting/Analytics: 4.3 - Knowledge Base Management: 4.3 - Workflow Management: 4.3 - Alerts/Escalation: 4.0 - Access Controls/Permissions: 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Aha!Not enough reviews ](https://www.softwareadvice.com/help-desk/aha-profile/)[ AkitaNot enough reviews ](https://www.softwareadvice.com/crm/akita-profile/)[ AmeyoNot enough reviews ](https://www.softwareadvice.com/contact-center/ameyo-profile/) - AWeber - Breeze - CheckMarket - Cirrus Insight - Cyfe - Dropbox - Easy Insight - Formstack Forms - Higher Logic Thrive - Humanity Schedule - iorad - kintone - PandaDoc - Pipedrive - PrestaShop - SalesSeek - Sharpen - Slack - Sprinklr Social - Solve CRM - Talkdesk - Teamgate - Teamwork.com - TMetric - Totango - Zoho CRM - MyFeelBack - Genesys Cloud CX - Klaviyo - miniOrange - Kommo - Autotask PSA - Customer Thermometer - Drupal - elevio - HappyFox Chat - Harvest - Highrise - Igloo - LoginRadius - Adobe Commerce - Moxo - Olark - Salesforce Sales Cloud - Twilio Segment - TimeCamp - Wistia - Zoom Workplace - Brushfire - Bird - Spinify - ValueOps - Meta for Business - 123FormBuilder - Agile CRM - ChargeOver - ClicData - Close - Emma by Marigold - GetResponse - Helpshift - Hexnode UEM - HubSpot CRM - Planview PPM Pro - Joomla - Litmos - SurveyLab - OpsGenie - Yext - Yonyx - Zapier - WorkflowMAX - Tray.io - Quiq - ScreenConnect - Beanstalk - ManageEngine ADManager Plus - Asset Panda - Benchmark Email - Geckoboard - Hootsuite - Jitterbit - HubSpot Data Hub - SolarWinds Service Desk - ScreenSteps - TeamViewer ONE - Trello - Woopra - Microsoft Viva Engage - Zoho Books - Nicereply - Pendo - Plecto - EZ Texting - Aircall - Algolia - Bedrock Data [ WooCommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/woocommerce-profile/)[ OptinMonsterNot enough reviews ](https://www.softwareadvice.com/marketing/optinmonster-profile/)[ PhoneWagonNot enough reviews ](https://www.softwareadvice.com/voip/phonewagon-profile/) - Privy - BrightTALK Central - CallRail - Dropbox Sign - Salesforce Sales Cloud - Zoom Workplace - Dialpad AI Meetings - Outgrow - Meta for Business - SnapApp - Unbounce - Retreaver - AdStage - Eventbrite - Zapier - ClearVoice - Woopra - Ambassify - Bedrock Data - Instapage - Lucky Orange - SurveyMonkey - WordPress - Call Loop - GoTo Webinar - Slack - AdRoll - LoyaltyLion - Shopify - Fomo - Ringover - adam.ai - Forecast - BigTime - Accelo - PSOhub - Airtable - Trello - Teamwork.com - Asana - monday AI Work Platform - Odoo - Paycove - Proposify - DepositFix - Vidyard - Wistia - Databox - Stripe Payments - Aloware - 360NRS - Google Contacts - Pipedrive - LinkedIn for Business - Google Calendar - Fivetran - Stripo.email - Cyfe - Salesmsg - AgencyAnalytics - Stitch - NeverBounce - Klips - ManyChat - Sakari - Leadfeeder - Wix - Supermetrics - Jotform - Gravity Forms - Canva - Instagram - Twitter/X - Aysling - Actionstep - Promo.com - Skyvia - Coupler.io - Powtoon - CoSchedule - Pure Chat - Zoho Analytics - Calendly ## Reviews * * * Positive review: MT Maisie T. Customer Support Specialist Museums and Institutions, 1001-5000 employees "Zendesk Suite's ticketing system works well enough for our team, with features like customizable views and assignees making it pretty solid for tracking issues." Jul 18, 2026 Negative review: LL Lance L. Service coordinator Internet, 201-500 employees "The amount of time it took to get everything situated and rolled out took longer than I anticipated however that could be my own miscalculation." Jun 9, 2026 Positive review: SP Sonu P. Systems Analyst Consumer Goods, 51-200 employees "It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management." May 3, 2026 Negative review: TK Tatsiana K. Manager Computer Software, 51-200 employees "In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around." Apr 8, 2026 Positive review: AT Anita T. Senior Solution Architect Hospital & Health Care, 1001-5000 employees "Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics." Dec 16, 2025 Negative review: KY Katie Y. Head of Customer Success Computer Software, 11-50 employees "They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update." Mar 7, 2025 [Read all reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Positive review: ND Nigel D. cco Transportation/Trucking/Railroad, 1001-5000 employees "The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams." Sep 17, 2026 Negative review: EA Estrella A. Software Engineer Computer Software, 51-200 employees "The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins." Jul 28, 2026 Positive review: ND Nigel D. cco Transportation/Trucking/Railroad, 1001-5000 employees "The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience." Sep 17, 2026 Negative review: VR Verified Reviewer Marketing Manager and Business Development Marketing and Advertising, 2-10 employees "For the monthly price we were paying, it felt pretty limiting." Apr 28, 2026 Positive review: ND Nigel D. cco Transportation/Trucking/Railroad, 1001-5000 employees "The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes." Sep 17, 2026 Negative review: MT Megan T. Office Manager Construction, 11-50 employees "I find the interface to be a bit messy but that's my personal preference." Apr 9, 2025 [Read all reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) ## Customer support * * * Zendesk Suite Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available HubSpot Service Hub Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available ## Training options * * * Zendesk Suite In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available HubSpot Service Hub In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Not available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Salesforce Sales Cloud vs Zendesk Suite](https://www.softwareadvice.com/compare/2764-Salesforce/vs/26892-Zendesk/)[Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)