# LiveChat vs Groove - 2026 Comparison - Software Advice > LiveChat vs Groove - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/27068-livechat/vs/110166-Groove --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / LiveChat vs Groove Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 18, 2026 # LiveChat vs. Groove: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 18, 2026 # LiveChat vs. Groove: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1725 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/product/110166-Groove/) [Groove](https://www.softwareadvice.com/product/110166-Groove/) 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Starting Price $29.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Groove Based on 87 reviews - Top use cases: Customer Service (18%), IT Ticketing Systems (8%) and Knowledge Management (8%) 80% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) [](https://www.softwareadvice.com/product/110166-Groove/) Groove 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 1,725 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 4.5 Based on 87 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.7 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 1,812 reviews from Customer Success * * * Access Controls/Permissions N/A Autoresponders 4.4 Canned Responses 4.4 Catalog Management N/A Chat/Messaging 4.7 Collaboration Tools N/A Access Controls/Permissions 4.8 Autoresponders N/A Canned Responses N/A Catalog Management 5.0 Chat/Messaging N/A Collaboration Tools 5.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) [ GitHubNot enough reviews ](https://www.softwareadvice.com/project-management/github-profile/)[ MailchimpNot enough reviews ](https://www.softwareadvice.com/crm/mailchimp-profile/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * CP Colleen P.Director of ProgrammingNon-Profit Organization Management, 11-50 employees "LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient." Apr 10, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 LK Lauren K.Financial AnalystElectrical/Electronic Manufacturing, 201-500 employees "It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively!" Feb 13, 2024 EC Emanuela C.Campaign ManagerConsumer Services, 11-50 employees "I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised." Jan 24, 2024 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[Salesforce Sales Cloud vs Groove](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110166-Groove/)[Zendesk Suite vs Groove](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110166-Groove/)