# ServiceNow vs Hornbill - 2026 Comparison - Software Advice > ServiceNow vs Hornbill - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/27432-ServiceNow/vs/136309-hornbill --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / ServiceNow vs Hornbill Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # ServiceNow vs. Hornbill: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # ServiceNow vs. Hornbill: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/27432-ServiceNow/) [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Starting Price $100.00per month Free trial Free version Pros: - Ticket management - IT service management Cons: - High cost - Slow performance Who uses ServiceNow Based on 350 reviews - Popular among: Enterprise organizations - Most common industry: IT & Software Development (43%) - Top use case: Help Desk (50%) 78% of users recommend this product [](https://www.softwareadvice.com/it-service/hornbill-profile/) [Hornbill](https://www.softwareadvice.com/it-service/hornbill-profile/) 4.7 [(30)](https://www.softwareadvice.com/it-service/hornbill-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Hornbill Not enough reviews 93% of users recommend this product [](https://www.softwareadvice.com/product/27432-ServiceNow/) ServiceNow 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) [](https://www.softwareadvice.com/it-service/hornbill-profile/) Hornbill 4.7 [(30)](https://www.softwareadvice.com/it-service/hornbill-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 350 reviews Ease of use 4.2 Value for money 4.1 Customer support 4.3 Functionality 4.5 4.7 Based on 30 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.7 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 380 reviews from ITSM * * * Activity Dashboard 4.1 Alerts/Escalation 4.3 Automated Routing 4.3 Macros/Templated Responses 4.2 Reporting/Analytics 3.7 Self Service Portal 4.5 Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Macros/Templated Responses N/A Reporting/Analytics N/A Self Service Portal N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ WorkatoNot enough reviews ](https://www.softwareadvice.com/bi/workato-profile/)[ IFTTTNot enough reviews ](https://www.softwareadvice.com/bi/ifttt-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) [ CloudflareNot enough reviews ](https://www.softwareadvice.com/cybersecurity/cloudflare-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)[ Microsoft Visual StudioNot enough reviews ](https://www.softwareadvice.com/product/410128-microsoft-visual-studio/) ## Reviews * * * PT Petru T.DeveloperInformation Technology and Services, 51-200 employees "My overall experience with ServiceNow has been great, we use it to report various internal issues and requests and it has proven to be a reliable tool for managing structured communication between different teams." Jun 3, 2026 MW Melinda W.OwnerArts and Crafts, Self-Employed "The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure." Apr 30, 2026 HH Hans H.Senior Systems AdministratorInformation Services, 201-500 employees "When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product." Aug 17, 2020 LM Lauren M.Performance and Support AssistantLaw Enforcement, 5001-10000 employees "I find it very clunky and cumbersome to pull meaningful graphics out of the system due to not being confident or comfortable with the coding requirements to link tables and such." Jul 24, 2020 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs ServiceNow](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27432-ServiceNow/)[Freshdesk vs ServiceNow](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/110247-freshdesk/)[ManageEngine Endpoint Central vs Hornbill](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/136309-hornbill/)[Freshservice vs Hornbill](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/hornbill/) ServiceNow vs Hornbill - 2026 Comparison - Software Advice