# ServiceNow vs GLPI - 2026 Comparison - Software Advice > ServiceNow vs GLPI - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/27432-ServiceNow/vs/419465-glpi --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / ServiceNow vs GLPI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # ServiceNow vs. GLPI: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # ServiceNow vs. GLPI: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/27432-ServiceNow/) [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Starting Price $100.00per month Free trial Free version Pros: - Ticket management - IT service management Cons: - High cost - Slow performance Who uses ServiceNow Based on 350 reviews - Popular among: Enterprise organizations - Most common industry: IT & Software Development (43%) - Top use case: Help Desk (50%) 78% of users recommend this product [](https://www.softwareadvice.com/project-management/glpi-profile/) [GLPI](https://www.softwareadvice.com/project-management/glpi-profile/) 4.5 [(41)](https://www.softwareadvice.com/project-management/glpi-profile/reviews/) Starting Price €19.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses GLPI Based on 41 reviews - Top use case: IT Asset Management (44%) 80% of users recommend this product [](https://www.softwareadvice.com/product/27432-ServiceNow/) ServiceNow 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) [](https://www.softwareadvice.com/project-management/glpi-profile/) GLPI 4.5 [(41)](https://www.softwareadvice.com/project-management/glpi-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 350 reviews Ease of use 4.2 Value for money 4.1 Customer support 4.3 Functionality 4.5 4.5 Based on 41 reviews Ease of use 4.4 Value for money 4.6 Customer support 4.1 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 391 reviews from IT Management * * * Activity Dashboard 4.1 Alerts/Escalation 4.3 Automated Routing 4.3 Configuration Management N/A Contract/License Management N/A Cost Tracking N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Configuration Management 4.0 Contract/License Management 4.3 Cost Tracking 4.8 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ WorkatoNot enough reviews ](https://www.softwareadvice.com/bi/workato-profile/)[ IFTTTNot enough reviews ](https://www.softwareadvice.com/bi/ifttt-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) ## Reviews * * * PT Petru T.DeveloperInformation Technology and Services, 51-200 employees "My overall experience with ServiceNow has been great, we use it to report various internal issues and requests and it has proven to be a reliable tool for managing structured communication between different teams." Jun 3, 2026 MW Melinda W.OwnerArts and Crafts, Self-Employed "The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure." Apr 30, 2026 Aung Htun O.IT ManagerMechanical or Industrial Engineering, 201-500 employees "Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office." Jan 31, 2025 LN Lew N.Director of ITFarming, 51-200 employees "Some of the menus are "clunky" and it can be confusing what the different buttons/options do." Feb 25, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs ServiceNow](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27432-ServiceNow/)[Freshdesk vs ServiceNow](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/110247-freshdesk/)[ManageEngine Endpoint Central vs GLPI](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/419465-glpi/)[Freshservice vs GLPI](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/glpi/)