# ServiceNow vs Gist - 2026 Comparison - Software Advice > ServiceNow vs Gist - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/27432-ServiceNow/vs/94427-gist --- [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / ServiceNow vs Gist Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # ServiceNow vs. Gist: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # ServiceNow vs. Gist: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/27432-ServiceNow/) [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Starting Price $100.00per month Free trial Free version Pros: - Ticket management - IT service management Cons: - High cost - Slow performance Who uses ServiceNow Based on 350 reviews - Popular among: Enterprise organizations - Most common industry: IT & Software Development (43%) - Top use case: Help Desk (50%) 78% of users recommend this product [](https://www.softwareadvice.com/help-desk/gist-profile/) [Gist](https://www.softwareadvice.com/help-desk/gist-profile/) 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gist Based on 149 reviews - Popular among: Small businesses - Most common industries: Professional Services (34%) and IT & Software Development (26%) - Top use cases: Online Help Desk Software (8%), Knowledge Management (5%) and Help Desk (4%) 90% of users recommend this product [](https://www.softwareadvice.com/product/27432-ServiceNow/) ServiceNow 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) [](https://www.softwareadvice.com/help-desk/gist-profile/) Gist 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 350 reviews Ease of use 4.2 Value for money 4.1 Customer support 4.3 Functionality 4.5 4.7 Based on 149 reviews Ease of use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 499 reviews from Online Help Desk Software * * * Activity Dashboard 4.1 Alerts/Escalation 4.3 Automated Routing 4.3 Macros/Templated Responses 4.2 Multi-Channel Communication N/A Reporting/Analytics 3.7 Activity Dashboard N/A Alerts/Escalation 4.4 Automated Routing 4.7 Macros/Templated Responses 4.4 Multi-Channel Communication N/A Reporting/Analytics 3.9 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ WorkatoNot enough reviews ](https://www.softwareadvice.com/bi/workato-profile/)[ IFTTTNot enough reviews ](https://www.softwareadvice.com/bi/ifttt-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) ## Reviews * * * PT Petru T.DeveloperInformation Technology and Services, 51-200 employees "My overall experience with ServiceNow has been great, we use it to report various internal issues and requests and it has proven to be a reliable tool for managing structured communication between different teams." Jun 3, 2026 MW Melinda W.OwnerArts and Crafts, Self-Employed "The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure." Apr 30, 2026 Patrick F.CEOFacilities Services, Self-Employed "The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management." Jun 12, 2024 Teng W.Co-ownerInformation Technology and Services, 2-10 employees "A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website." Mar 18, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs ServiceNow](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27432-ServiceNow/)[Freshdesk vs ServiceNow](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/110247-freshdesk/)[TeamViewer ONE vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/teamviewer/)[LiveChat vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/livechat/)