---
title: "Salesforce Sales Cloud vs Dynamics 365 - 2026 Comparison - Software Advice"
description: "Salesforce Sales Cloud vs Dynamics 365 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/2764-Salesforce/vs/106335-Dynamics-365/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-04"
---
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Salesforce Sales Cloud vs Dynamics 365
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Updated November 4, 2026
# Salesforce Sales Cloud vs. Dynamics 365: 2026 Comparison
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Updated November 4, 2026
# Salesforce Sales Cloud vs. Dynamics 365: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/product/2764-Salesforce/)
[Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)
4.4
[(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)
Starting Price
$25.00per month
Free trial: Available
Free version: Not available
Pros:
- Sales Management
- Customer Support
Cons:
- Pricing
- Training and Learning Curve
Who uses Salesforce Sales Cloud
Based on 19024 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (23%), Professional Services (12%) and Finance & Accounting (8%)
- Top use cases: CRM (8%), Sales Tracking (5%) and Account Management (4%)
71% of users recommend this product
[](https://www.softwareadvice.com/product/106335-Dynamics-365/)
[Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/)
4.4
[(5865)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)
Starting Price
$50.00per month
Free trial: Available
Free version: Not available
Pros:
- Integration with Microsoft Suite
- Customer relationship management
Cons:
- High cost
- Steep learning curve
Who uses Dynamics 365
Based on 5865 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (19%), Professional Services (8%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (10%), Business Management (10%) and Dashboard (5%)
68% of users recommend this product
[](https://www.softwareadvice.com/product/2764-Salesforce/)
Salesforce Sales Cloud
4.4
[(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)
[](https://www.softwareadvice.com/product/106335-Dynamics-365/)
Dynamics 365
4.4
[(5865)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)
+
Add product
Add product
## Salesforce Sales Cloud vs Dynamics 365: At a glance
* * *
Product ratings at a glance
| | Salesforce Sales Cloud | Dynamics 365 |
| --- | --- | --- |
| Overall rating | 4.4
19,024 reviews | 4.4
5,865 reviews |
| Ease of use | 4.0 | 4.1 |
| Value for money | 4.0 | 4.1 |
| Functionality | 4.4 | 4.3 |
| Customer support | 4.1 | 4.2 |
| Ease of deployment | 4.1 | 4.3 |
Best in comparison
Looking for better ease of use? Ask an advisor for high-rated alternatives
Looking for better ease of use? Ask an advisor for high-rated alternatives
Looking for better ease of use? Ask an advisor for high-rated alternatives
## User interface
* * *
## Key features
Features selected based on 24,889 reviews from Business Management
* * *
Email Management
4.2
Quotes/Estimates
4.0
Reporting/Analytics
4.4
Sales Pipeline Management
4.5
Segmentation
4.1
Task Management
4.4
- AI/Machine Learning: 4.9
- Progress Tracking: 4.9
- Sales Activity Management: 4.7
- Engagement Tracking: 4.7
- Customer History: 4.7
- Real-Time Data: 4.7
- Calendar Sync: 4.7
- For Sales Teams/Organizations: 4.7
- Real-Time Reporting: 4.6
- Real-Time Analytics: 4.6
- CRM: 4.6
- Customer Database: 4.6
- Batch Processing: 4.6
- Lead Distribution: 4.6
- Support Ticket Management: 4.6
- Template Management: 4.6
- Shared Contacts: 4.6
- Assignment Management: 4.6
- Customizable Branding: 4.6
- Customer Segmentation: 4.6
- Reporting & Statistics: 4.6
- Contact Database: 4.6
- Activity Tracking: 4.6
- Client Management: 4.5
- Inbox Management: 4.5
- Activity Dashboard: 4.5
- Performance Management: 4.5
- Task Scheduling: 4.5
- Web-based Deployment: 4.5
- Real-Time Notifications: 4.5
- Call Logging: 4.5
- Landing Pages/Web Forms: 4.5
- Customer Portal: 4.5
- Budgeting/Forecasting: 4.5
- Data Security: 4.5
- Project Management: 4.5
- Commenting/Notes: 4.5
- Performance Metrics: 4.5
- Data Visualization: 4.5
- Sales Pipeline Management: 4.5
- Contact Management: 4.5
- Client Tracking: 4.5
- Lead Capture: 4.5
- Pipeline Management: 4.5
- Dashboard: 4.5
- Search/Filter: 4.4
- Workflow Management: 4.4
- API: 4.4
- Customizable Reports: 4.4
- Estimating: 4.4
- Reporting/Analytics: 4.4
- Data Management: 4.4
- Appointment Scheduling: 4.4
- Lead Segmentation: 4.4
- Lead Management: 4.4
- Email Templates: 4.4
- Sales Reports: 4.4
- Task Management: 4.4
- Document Management: 4.4
- Call Center Management: 4.4
- Customizable Fields: 4.4
- Data Import/Export: 4.4
- Third-Party Integrations: 4.4
- Call Recording: 4.4
- Access Controls/Permissions: 4.4
- Scheduling: 4.4
- Prospecting Tools: 4.4
- Catalog Management: 4.4
- Territory Management: 4.3
- Knowledge Base Management: 4.3
- Customizable Templates: 4.3
- Sales Trend Analysis: 4.3
- Lead Nurturing: 4.3
- Interaction Tracking: 4.3
- Knowledge Management: 4.3
- Reminders: 4.3
- Product Catalog: 4.3
- Referral Tracking: 4.3
- Campaign Management: 4.3
- Collaboration Tools: 4.3
- Alerts/Notifications: 4.3
- Self Service Portal: 4.3
- Forecasting: 4.3
- Live Chat: 4.3
- Electronic Signature: 4.3
- Commission Management: 4.2
- Lead Qualification: 4.2
- Document Storage: 4.2
- Email Management: 4.2
- Employee Management: 4.2
- Key Performance Indicators: 4.2
- Project Time Tracking: 4.2
- Lead Scoring: 4.1
- Opportunity Management: 4.1
- Email Marketing: 4.1
- Calendar/Reminder System: 4.1
- Auto-Dialer: 4.1
- Predictive Analytics: 4.1
- Lead Generation: 4.1
- Segmentation: 4.1
- Marketing Automation: 4.1
- Financial Management: 4.1
- Quotes/Estimates: 4.0
- Internal Chat Integration: 4.0
- Mobile Access: 4.0
- Social Media Integration: 4.0
- Training Management: 4.0
- Contract/License Management: 3.9
- For Startups: 3.8
- Mobile App: 3.8
- Meeting Management: 3.8
- For AEC Industry: 3.7
Email Management
N/A
Quotes/Estimates
N/A
Reporting/Analytics
N/A
Sales Pipeline Management
N/A
Segmentation
N/A
Task Management
N/A
- Dispatch Management: 4.9
- Knowledge Management: 4.7
- Consolidation/Roll-Up: 4.7
- Maintenance Scheduling: 4.6
- Work Order Management: 4.6
- Email Templates: 4.6
- Multi-Currency: 4.6
- Campaign Planning: 4.6
- Project Management: 4.5
- Real-Time Data: 4.5
- Profit/Loss Statement: 4.5
- Supplier Management: 4.5
- Financial Reporting: 4.5
- Single Page View: 4.5
- Mobile App: 4.5
- Inventory Management: 4.5
- Integrated Business Operations: 4.5
- Warehouse Management: 4.5
- Invoice Creation: 4.5
- Asset Lifecycle Management: 4.5
- Self Service Portal: 4.5
- Collaboration Tools: 4.5
- Scheduling: 4.5
- Time & Expense Tracking: 4.5
- Billing & Invoicing: 4.5
- Contact Database: 4.5
- Financial Management: 4.5
- Income & Balance Sheet: 4.5
- General Ledger: 4.5
- Supply Chain Management: 4.5
- Performance Metrics: 4.5
- Data Visualization: 4.5
- Lead Generation: 4.5
- Data Import/Export: 4.5
- Calendar Management: 4.5
- Online Invoicing: 4.5
- Task Management: 4.5
- Fixed Asset Management: 4.5
- Calendar/Reminder System: 4.5
- Email Management: 4.4
- Expense Tracking: 4.4
- Workflow Management: 4.4
- Customer Database: 4.4
- Document Storage: 4.4
- Accounts Receivable: 4.4
- Document Management: 4.4
- Contact Management: 4.4
- Search/Filter: 4.4
- Support Ticket Management: 4.4
- Forecasting: 4.4
- Conversion Tracking: 4.4
- Multi-Channel Marketing: 4.4
- Customer Segmentation: 4.4
- CRM: 4.4
- Campaign Management: 4.4
- Cash Management: 4.4
- Lead Management: 4.4
- Reporting & Statistics: 4.4
- Bank Reconciliation: 4.4
- Budgeting/Forecasting: 4.4
- Sales Pipeline Management: 4.4
- Compliance Management: 4.4
- Reporting/Analytics: 4.4
- Employee Management: 4.4
- Accounts Payable: 4.4
- Dashboard Creation: 4.4
- Activity Dashboard: 4.4
- Knowledge Base Management: 4.3
- Customizable Branding: 4.3
- Task Scheduling: 4.3
- Customer History: 4.3
- Invoice Processing: 4.3
- Data Connectors: 4.3
- Purchase Order Management: 4.3
- Interaction Tracking: 4.3
- Lead Capture: 4.3
- Accounting: 4.3
- Activity Tracking: 4.3
- Mobile Access: 4.3
- Email Marketing: 4.3
- Customizable Templates: 4.3
- Lead Qualification: 4.2
- Third-Party Integrations: 4.2
- KPI Monitoring: 4.2
- Pipeline Management: 4.2
- Payroll Management: 4.2
- Point of Sale (POS): 4.2
- Requisition Management: 4.2
- Internal Chat Integration: 4.1
- Multi-Channel Communication: 4.1
- Reminders: 4.1
- Marketing Automation: 4.0
- API: 3.9
- Prospecting Tools: 3.9
- Sales Trend Analysis: 3.8
### Wondering if these products fit your needs?
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## Reviews
* * *
Positive review:
Suhaiv S.
Salesforce Developer
Information Technology and Services, 11-50 employees
"Real time reporting and dashboard make it easy to monitor sales performance while the mobile app allows access to important information from anywhere. Although there is a learning curve in the beginning the platform deliver significant value once it is properly configured."
Jul 13, 2026
Negative review:
Lucas B.
Gerente de negócios
Banking, 1001-5000 employees
"Additionally, the learning curve is exceptionally steep for new users, and the platform highly depends on a dedicated administrator for any minor customization, which slows down agility."
Jun 30, 2026
Positive review:
Lucas B.
Gerente de negócios
Banking, 1001-5000 employees
"The ability to centralize all interactions, track communication histories, and customize pipelines to fit complex relationship models is incredibly powerful."
Jun 30, 2026
Negative review:
LW
Lillian W.
Sr Analyst, Commissions
Security and Investigations, 1001-5000 employees
"That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system."
Feb 12, 2026
Positive review:
JP
Jonathan P.
Digital Content Specialist
Education Management, 201-500 employees
"Dashboard is easily customizable which provides me complete visibility of sales and the automation reduces a lot of manual work and saves my energy and time."
Jun 6, 2026
Negative review:
RW
Robin W.
Executive Marketing Assistant
Health, Wellness and Fitness, 51-200 employees
"Salesforce may feel overwhelming and expensive compared to simpler dental CRMs. If implementing for front of house staff, it can be overwhelming to train and add this piece of software to staff who already juggle phones, scheduling, insurance, and patient interactions."
Nov 30, 2025
[Read all reviews](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)
Positive review:
CC
Christopher C.
Brand Strategy Lead
Marketing and Advertising, 2-10 employees
"Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions."
Aug 6, 2026
Negative review:
JP
Jessica P.
Sales Operations Manager
Arts and Crafts, 501-1000 employees
"Also, the initial setup wizard is a touch slow, and the UI feels cluttered when you try to navigate between modules, which slows me down a bit."
Sep 19, 2026
Positive review:
Andrea L.
Innovation Manager
Translation and Localization, 2-10 employees
"It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams."
Jul 20, 2026
Negative review:
Marquita V.
SALES MANAGER
Computer & Network Security, 1001-5000 employees
"Additionally, the user interface can feel cumbersome and cluttered, frequently requiring too many clicks to complete simple tasks, which hinders overall productivity."
Aug 4, 2026
Positive review:
EL
Evan L.
Director of Inside Sales
Medical Devices, 51-200 employees
"With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out."
Jun 9, 2026
Negative review:
Christopher V.
Human Relations
Non-Profit Organization Management, 2-10 employees
"Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry."
Jul 19, 2026
[Read all reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)
## Customer support
* * *
Salesforce Sales Cloud
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
Dynamics 365
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Salesforce Sales Cloud
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Dynamics 365
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
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